Daniel Dennis Email & Phone Number

Naples, Florida, United States

Naples, Florida Area

Naples, Florida Area

- Supervised a staff of Guest Service Representatives, Houseman, and Express Start Breakfast Attendants ensuring standards in compliance and staff were responsive and accommodating to guests- Coached team members in areas of exceptional service, conflict resolution and service recovery, building brand loyalty and maximizing revenue- Developed a service.

- Demonstrated effective conflict resolution skills facilitating guest issues and concerns- Trained employees on company policies, operations of amusement rides and customer service

Disney's Animal Kingdom Park Greeter

- Create the first interaction with guests as a park greeter in Disney’s Animal Kingdom- Inform park guests of services and information to enhance their experience at Walt Disney World- Responsible for a monetary fund from revenue of parking entrance

- Created and led training sessions for Fall and Winter RA training for over 60 Resident Assistants- Led and mentored a staff of 13 Resident Assistants- Planned 5 campus-wide programs focusing on community and leadership development- Facilitated and collaborated with multiple campus resources in response to crisis situations

- Administered check-in and guest services offered to conference guests- Created conference assistant operating guide and prospect customer mailing list

- Established relationships with residents to aid in transition into college life- Fostered a welcoming and inclusive environment planning 10 programs for residents focusing on healthy decision making and personal development- Explained and enforced policies and consequences set forth by code of conduct