An experienced Operations Consultant with a career spanning across business operations, resource planning, project management and marketing. A career succession building skill and expertise in customer service, workforce planning and operational support roles within the banking and finance industry. Recognised as a committed and agile employee with strong analytical and problem-solving skills, with focus on meeting deadlines and effective self-management to ensure both individual and business objectives are met. Excellent interpersonal, communication and negotiation skills, tailoring style to the audience and/or situation in both one on one and group settings. Experience in facilitation and training of both change initiatives and company procedures, developing and maintaining mutually beneficial internal and external relationships. A committed team player who also works well autonomously displaying technical acumen, high attention to detail and pride in performance.Areas of Expertise:Operational SupportWorking to KPI’s and targetsReporting and Data Capture on market trends and analysisProduction and maintenance of standard operation procedure libraryExperience and SME in contact centre, back of house and project environmentsAnalytical and Planning skillsLong and short-term analysis of workflow trendsScheduling and forecasting based on such trends, and current conditionsProduction of 12 months’ workload forecasts for future budgeting purposesProject Management Implementation of project initiatives and status reportingChange management – embedding, training and evaluationOngoing staff engagement - planning and review of impacts/benefitsFacilitation and Training to internal staff on project scope and troubleshooting techniques Relationship ManagementBuild and maintain long term business partnerships with clients, vendors and senior leadership teamProblem solving to achieve tailored long-term solutions through negotiation and networking