Daniel De Poi Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Reporting to the Manager – Enterprise Partnerships, this role is to assist with the operations that support the client service proposition with a focus on organising software upgrades including related client communication. The role may also involve related administrative tasks such as licensing and invoicing.This role is positioned to support the Enterprise Partnerships team to ensure their time is best used ‘in front’ of clients and ensure all external client contact is both highly proficient and a good experience.

Amp

Position Overview:Reporting to the Head of Marketing Operations, this role was responsible for supporting the end to end activities across the whole of the marketing function, with particular focus on planning, resource management and performance management, including systems development to drive efficiency and improve processes across marketing teams.Responsibilities:• Presentation of marketing activity and resources on an ongoing basis• Manage capacity management tool across marketing to ensure real time alignment with organisation wide priorities and initiatives.• Assist in the development and delivery of the marketing operations strategy• Marketing performance reporting• Assist with operational third-party vendor review management and supplier agreements• Responsible for marketing systems and applications to ensure efficient and effective operations• Support the implementation of an appropriate system of policies, internal control and procedures to streamline processes across the Marketing team• Evaluation and creation of existing and new administrative and operational processes across Marketing• Act as an advocate and champion by influencing and driving marketing opportunities and initiatives.• Work closely and collaboratively with internal and external stakeholders to drive process efficiency

Position OverviewReporting to the Resource Planning Manager, the Resource Planning Analyst is responsible for monitoring; analysing and ensuring contact centre operations are efficient and cost effective, including forecasting, roster requirements and reporting.Responsibilities:• Forecast expected workload for assigned business units within AMP Operations• Production of schedules that maximise the efficiency and effectiveness of Operations Contact Centre teams• Production of 12 months’ workload forecasts for future budgeting purposes• Analysis and interpretation of Operations performance reporting and provision of comprehensive remedial action recommendations• Provide real time management support to Contact Centre teams to maximise service standard achievement• Maintenance of projected net staffing views for Contact Centre & Administration teams within agreed timeframes and quality service standards.• Ability to develop and maintain proactive internal and external working relationships with key stakeholders.

Melbourne, Australia

Responsibilities:• Provide inbound & outbound service to clients and advisers.• Prepare and deliver written correspondence to clients and advisers.• Proactively review and engage with clients on matters related to their insurance policies.• Work closely with other team members to provide information and technical expertise support clients.• Keep up to date with relevant regulatory and industry change.• Work to KPI’s such as average handling time, number of calls, call quality.• Conducted lead referrals to increase new business