Daniel Deroy Email & Phone Number

Pawtucket, Rhode Island, United States

• Effectively manage a staff, who are responsible for securing all airline reservations and ground transportation to destinations around the world for point of sale out of three countries, maintaining customer service.
• Leads the company’s Crisis Management team, facilitating other management throughout the company to ensure compliance with company standards and safety requirements for all guests and employees.
• Analyze air profit margins and implement operational changes to positively impact the bottom line.
• Forecasts department’s financial and human resource needs and sets department budget annually.
• Focus on building efficiencies among my teams through processes and technology.
• Adheres to and ensures compliance with all IATA, BSP, ARC, DOT, and other governmental regulations and standards.

Providence, Rhode Island Area

• Effectively manage a staff, who are responsible for securing all air reservations, at a profit, out of four countries.
• Leads the company’s Crisis Management team, facilitating other management throughout the company to ensure compliance with company standards and safety requirements for all guests and employees.
• Analyze air profit margins and implement operational changes to positively impact the bottom-line.
• Forecasts department’s financial and human resource needs and sets department budget annually.
• Member of various committees within the organization, including the Technology Advisory Board, Data Governance, Collette Connects Governance, Customer Service Committee, and Profitability Committee.
• Adheres to and ensures compliance to all IATA, BSP, ARC, DOT and other governmental regulations and standards.

Providence, Rhode Island Area

• Supervised all air operations staff, including retail and group air coordinators, air ticket agents and air administrators.
• Negotiates contracts and builds partnerships with GDS companies and other airline technology providers, to facilitate the business’ airline distribution and logistical needs.
• Actively participated in developing a new reservations system for the company, which introduced automation to book live air reservations at the time of booking.
• Collaborated with key stakeholders in the company to develop a service alert system to streamline communications for on-tour emergencies.
• Established and implemented department KPI's and goals for each team member and held individuals accountable for achieving them.

Providence, Rhode Island Area

• Maintained all FIT air, rail and car rental reservations for the Air Canada’s Canada brand.
• Trained call center agents on Sabre GDS formats, as well as vendor contracts.
• Assisted with all airline ticketing for reservations in Sabre, Apollo, Worldspan and Amadeus.

Providence, Rhode Island Area

Providence, Rhode Island Area