Daniel Deroy Email & Phone Number

Pawtucket, Rhode Island, United States

• Effectively manage a staff, who are responsible for securing all airline reservations and ground transportation to destinations around the world for point of sale out of three countries, maintaining customer service and profitability.• Leads the company’s Crisis Management team, facilitating other management throughout the company to ensure compliance with company standards and safety requirements for all guests and employees.• Analyze air profit margins and implement operational changes to positively impact the bottom line.• Forecasts department’s financial and human resource needs and sets department budget annually.• Focus on building efficiencies among my teams through processes and technology.• Adheres to and ensures compliance with all IATA, BSP, ARC, DOT, and other governmental regulations and standards.

Providence, Rhode Island Area

• Effectively manage a staff, who are responsible for securing all air reservations, at a profit, out of four countries.• Leads the company’s Crisis Management team, facilitating other management throughout the company to ensure compliance with company standards and safety requirements for all guests and employees.• Analyze air profit margins and implement operational changes to positively impact the bottom-line.• Forecasts department’s financial and human resource needs and sets department budget annually.• Member of various committees within the organization, including the Technology Advisory Board, Data Governance, Collette Connects Governance, Customer Service Committee, and Profitability Committee.• Adheres to and ensures compliance to all IATA, BSP, ARC, DOT and other governmental regulations and standards.

Providence, Rhode Island Area

• Supervised all air operations staff, including retail and group air coordinators, air ticket agents and air administrators. • Negotiates contracts and builds partnerships with GDS companies and other airline technology providers, to facilitate the business’ airline distribution and logistical needs.• Actively participated in developing a new reservations system for the company, which introduced automation to book live air reservations at the time of booking.• Collaborated with key stakeholders in the company to develop a service alert system to streamline communications for on-tour emergencies. • Established and implemented department KPI's and goals for each team member and held individuals accountable for achieving them.

Providence, Rhode Island Area

• Maintained all FIT air, rail and car rental reservations for the Air Canada’s Canada brand.• Trained call center agents on Sabre GDS formats, as well as vendor contracts.• Assisted with all airline ticketing for reservations in Sabre, Apollo, Worldspan and Amadeus.

Providence, Rhode Island Area

Providence, Rhode Island Area