- Supporting critical IT systems and managing client expectations.- The single point of contact for multiple key client stakeholders and third-party suppliers. Co- ordinating them to deliver dependencies that enable successful services delivery.- Understanding the client’s goals and advising multiple stakeholders on how we can achieve those goals.- Worked on improving the UI and UX of our mobile applications. - Provided oversight, quality assurance, and served as a point of escalation for the client, ensuring adherence to project timelines and objectives.- Contributed to continuous improvement efforts across the delivery organization, driving initiatives to enhance processes and outcomes.- In-depth analysis on users and system issues, providing resolutions within a timely manner.- Incident & Change management following ITIL framework.- SME for multiple applications ensuring SLAs are met and the client is satisfied. - Managing the transition of projects into BAU early life support. - UAT using Azure DevOps.

Degree Apprentice with Capgemini, in the Applications Outsourcing business unit as an Applications Consultant. Alongside this I am doing a Digital and Technology Solutions part-time degree with Aston University.

I was mainly assisting to customer needs on the shop floor. Working behind the food counters (Patisserie, Deli, Meat and Fish) serving customers.