Daniel Devlin Email & Phone Number

- Supporting critical IT systems and managing client expectations.- The single point of contact for multiple key client stakeholders and third-party suppliers. Co- ordinating them to deliver dependencies that enable successful services delivery.- Understanding the client’s goals and advising multiple stakeholders on how we can achieve those goals.- Worked on improving the UI and UX of our mobile applications. - Provided oversight, quality assurance, and served as a point of escalation for the client, ensuring adherence to project timelines and objectives.- Contributed to continuous improvement efforts across the delivery organization, driving initiatives to enhance processes and outcomes.- In-depth analysis on users and system issues, providing resolutions within a timely manner.- Incident & Change management following ITIL framework.- SME for multiple applications ensuring SLAs are met and the client is satisfied. - Managing the transition of projects into BAU early life support. - UAT using Azure DevOps.

London, United Kingdom

Degree Apprentice with Capgemini, in the Applications Outsourcing business unit as an Applications Consultant. Alongside this I am doing a Digital and Technology Solutions part-time degree with Aston University.

Biggin Hill

I was mainly assisting to customer needs on the shop floor. Working behind the food counters (Patisserie, Deli, Meat and Fish) serving customers.

Bachelor Of Science (Bsc) (Hons) - Digital And Technology Solutions, Information Technology

This was the academic aspect of the Capgemini Degree Apprenticeship which was carried out alongside my day to day role within the business.

It, Business Studies, Photography

Gcse'S