> In charge of 54 rooms, all-villa Private Pool Resort, with direct report to the owners.> Improved hotel ranking on Tripadvisor.com with 6 places to number 3 in the region,of five star luxury properties by implementing new strategies and improving customer service.> Increased revenue by implementing new ideas.> Earned recognition of owners and clients on a consistent basis for excellent performance.> Supervised a staff of 54 employees.> Coordinated and implemented sales and marketing activities of the property. > P & L management achieved profitability through revenue growth and cost control* World Luxury Hotel Awards - Best Luxury Private Pool Villa - Thailand* Haute Grandeur Excellence winner

> In charge of all operations for 2 Hotel buildings with mixed-use students & guests.> Created and implemented a Strategic Business Plan for profitable growth.> Reduced food and beverage cost of sales by 10% through menu optimization.> Increased Guest loyalty by implementing new strategies for guest overall satisfaction. > Provided site safety leadership to ensure strict adherence to Swiss safety standards> Managed accounts for Europe, Russia and CIS Countries.> Strategic territory review and management for account managers

> Managed accounts for Europe, Russia and CIS Countries.> Strategic territory review and management for account managers

> Personalized customer service on order for guest.> Managed over 26 team members.> Awarded “Four Seasons Leader of the Future”.> Follow strict company guidelines to ensure Four Seasons Five Star Service Standards> Provided Private Butler Service for Middle Eastern Royalty, Politicians and VIPs.> Managed P&L of the Department.> Deputy F&B Director* Hotel of the Year Award 2012 from AA Hospitality Awards and Cateys Award.* Best Spa by Spa Finder 2012

> Pre-Opening Executive Committee Member Xi'an property> Successfully managed the Opening Process of the Property.> Managed 318 bedrooms for this 5 stars hotel property with yearly turnover of 43 million CNY.> Established the Training Academy for Swisstouches Hotels and Resorts.> Responsible for successful training and management of 500+ Employees.> Coordinated communication throughout rooms division and different divisions to effectively manage high occupancy turnover.> Coached managers and employees to deliver experiences of a lifetime for guests

> Responsible for all operating aspects, overseeing 6 supervisors & a staff of over 30 associates.> Managing payroll expenses and validate for accuracy; ensuring there is no overtime issues or labor costs overruns by monitoring hours to be worked to meet budgeted numbers, and control all areas of expenses and payroll.> Overseeing Food and Beverage Department (In absence of the F&B Director) by ensuring proper inventory and high quality standards are met

• Project a positive, professional and friendly image to all guests and staff. • Ensure complete function success by holding briefings, delegating and overall monitoring of event.• Set and explain priorities, behave decisively and make decisions as needed• Able to assume responsibilities of Banquet Manager in his absence and responsible for functions up to 300 people.• Part of small team, closing the hotel for renovation

Opening assistance from Four Seasons London in Room service & Lounge/Bar

• All duties/responsibilities overlooking a 100-seating restaurant during low- and high season. (part time during university study)

• Kitchen and fine dining restaurant internship including service on a private fine dining yacht.