Headed support activities, for a range of stakeholders, including guaranteeing highly sensitive, multi-million-dollar file transfers and reliable front-end application availability. Successfully elicited business requirements and delivered more than 1.6K complex security-related projects collaborating with global subject matter experts.Key Achievements:• Optimized solutions delivery by 50% with test and production delivery packages.• Slashed latency more than 40% with a SharePoint work flow document. • Streamlined implementation with operator guides for a 70% boost in user satisfaction.

Formulated and maintained robust Windows administration, security-related processes, and subsystem design procedures tied to business needs. Guaranteed compliance with vital Health Insurance Portability and Accountability Act (HIPAA) security requirements with an automated enterprise data delivery system which ran on SQL 2k5, SSRS (SQL Server Reporting Services) and PGP (Pretty Good Privacy) technology. Collaborated with multiple departments to support security and system access initiatives.Key Achievements:• Steered the deployment of the Digital Health HCMS pilot for online secure video, real time patient data, integrated system event reporting for HIPPA compliance, and remote assistance and monitoring.• Boosted Intel’s Digital Health System productivity by 100% with the drafting and adoption of controlled subsystem design documentation.

Spearheaded functional guidance for DNS services across domestic and global support teams. Administered a large data-center server farm, covering more than 500 enterprise servers, as well as campus support to over 7K corporate users. Steered the provisioning of support to DNS Zone and Active Directory site administration for metropolitan area e-hubs. Furnished second- and third-level support for IIS, SQL, ISA and DHCP servers as part of the corporate infrastructure.

Analyzed global infrastructure hardware and software delivery systems across numerous sites. Researched and installed new physical and virtual server systems to support CAD Engineering application programs running on Oracle back-ends.Virtualized a series of enterprise servers, condensed into a GSX or ESX VM Ware environment which yielded significant savings in new server hardware and supporting software costs.Installed and configured EMC AX100i SAN, Navisphere, Powerpath, iSCSI HBA’s and scripted-point and time-cold backup to push and pull from Six TB SAN throughout each connected server. Revamped B&H Windows infrastructure to rectify Active Directory technical issues which decreased support calls by more than 70% in a span of a few weeks.

Enterprise support for large-scale remote data center AD, DNS, WINS, SQL, IIS serversInstallation and configuration supporting 2K3 Server, SQL, IIS, ERP packagesCreation of complex SQL queries and publication of datasets to corporate SSRS deployment delivering departmental reporting requirementsCollaboration with .Net developers to alleviate and/or resolve proprietary IIS and SQL code bugs as they occurred

Monitored and maintained large scale MSN Hotmail and TV network infrastructure. Oversaw the maintenance of five nines uptime of MSN infrastructure environment to ensure content delivery. Collaborated with front and back-end engineers to triage large scale clustered IIS and SQL delivery systems. Created multiple support documents and processes to assist Microsoft in long-term support goals.

Guided comprehensive Level 2 and 3 support of an enterprise Windows 2000/NT Global Data Center. Installed and maintained Windows NT4/W2k/2k3 clustered IIS 4,5,6, SQL, and application servers. Created a QA system that stabilized and controlled customer implementation and offered ongoing support. Quickly resolved customer outages delivering to SLA requirements. Documented troubleshooting procedures for easy access by frontline support personnel.Headed an emergency Response Team Lead planning and testing recovery systems for implementation, global technical customer service documentation, and QA liaison for IDS1. Lifted customer satisfaction from 20% to over 90% based upon solid documented support practices and subsequent implementation in less than a year. Supervised delivery teams and led operations in a globally connected 85,000 square ft data center that included over 6K NT4/2K/2K3/ IIS and SQL heterogeneous web content delivery systems.