Danny Digby Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Manage all customer service inquiries and provided excellent customer support via phone and email.
• Coordinate the Service Team Calendar, scheduled all service call-outs, and arranged maintenance.
• Utilize CRM system Zoho and WorkflowMax for managing data entry of new jobs and invoicing payments.
• Maintain support license agreement contracts, updated spreadsheets, and scheduled maintenance.
• Record minutes for Tuesday meetings and ensured follow-up actions are taken.
• Quote and order miscellaneous items such as lamps and remotes.

Auckland, New Zealand

• Handled high volume of customer queries by phone/email, connected power, assisted with billing/payment issues, and conducted remote troubleshooting/diagnostics.
• Processed customer payments over the phone and maintained complete records in the database.
• Maintained high customer satisfaction by providing personalized support and building strong relationships.
• Collaborated with teams to identify process improvements and implement new tools to enhance service delivery.
• Participated in ongoing training to stay current with industry trends.

Melbourne, Australia

• Handle high volumes of inbound and outbound calls promptly and efficiently
• Adhere to communication protocols and guidelines for handling various topics
• Determine and address customers’ requirements, investigate concerns thoroughly, and offer suitable solutions or alternatives
• Cultivate lasting relationships with clients by going above and beyond to provide exceptional service
• Document all interactions in the call centre database accurately and concisely
• Participate in ongoing training opportunities to enhance skills and performance

Melbourne, Australia

• Enter time codes from service provider rate cards into Excel
• Analyze usage of service items for new system environment
• Identify and resolve data anomalies
• Collaborate with team to problem-solve issues
• Create test plans for new system deployment
• Perform background coding in AX financial systems.