Daniel Morais Email & Phone Number

Kitchener, Ontario, Canada

• Managing an onshore/offshore team responsible for Salesforce and Marketing cloud administration and development.
• Working as a Salesforce product owner conducting projects pipeline together with internal stakeholders.
• Working as Data Stewart, being responsible for system data architecture and integration projects from internal and external systems.
• Partner with Sales, Marketing, and other internal teams to refine leads qualification process, analyze and report on campaigns by enabling the team to work smarter by simplifying processes.

Kitchener, Ontario, Canada

• Have deployed, as technical lead, Sales and Marketing Cloud migration from HubSpot to Salesforce (300+ users).
• Owned the end-to-end process for CRM changes and technical support.
• Continuous working with Sales and Marketing teams driving system and processes best practices.
• Managing incidents, requests and system changes based on ITIL methodology.

Kitchener, Ontario, Canada

• Led partnerships with stakeholders through complex process mapping, adopting a technical sales mindset to challenge conventional thinking.
• Led HubSpot support for incidents, requests and change management.

Kitchener, Ontario, Canada

• Provided support on HubSpot system for the Sales and Marketing teams.
• Responsible for several sales process mappings, helping to transform Sales processes into CRM solutions.
• Responsible for users’ onboarding, providing training for system functionalities and processes.

Rio De Janeiro

• Led a technical team involving any BI project for commercial, marketing and sales areas.
• Responsible for designing and developing data integration routines from multiple operational data sources; performing transformation, cleansing and mapping into the EDW (Data Warehouse).
• CRM lead for Brazil region (Veeva, Salesforce) including the implementation of the system for the entire sales force (+400 users).
• Work in business as a Data Steward, responsible for managing data life cycle, for instance, sales, prescription, detailing and digital info from multiple sources such as Veeva, IQVIA (IMS), ERP and local systems and.

Rio De Janeiro Area, Brazil

• Developed a multi-dimensional database (MSSQL, Oracle) to support all the sales force administration (KPIs) with multiple interfaces such as CRM (Siebel), incentives, samples and visual contents.
• Led implementation of Qlik BI solutions supporting Marketing and Sales areas.
• Creation and execution of local and global reports and analytics, ensuring that data quality and integrity were maintained on all data within the data warehouse.

Rio De Janeiro Area, Brazil

• Was responsible for a 39-application portfolio services focused on ITIL methodology. Applications distributed on local and Web platforms, COTS and bespoke, hosted in local or Citrix environments, for the three company.
• Responsible for applications projects consulting the Business Partnering area.
• Responsible for changing management on GxP systems applying CSV protocols.

• Participated in several projects from process mapping to implementation supporting Finance and Quality Assurance areas.
• Followed GxP practices supporting the Quality Assurance department on computerized systems validation.
• Reviewed whole division infrastructure providing action plans to replace and maintain infrastructure.

• Had the opportunity to do a job rotation between infrastructure and applications teams providing support on IT teams' KPIs, data backup, BI systems and CRM solutions

Master Of Business Administration - Mba, Project Management

Computer Science

Bachelor'S Degree, Computer Science