Daniel Donofrio Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Manage ICT solutions and services to existing clients and identify new technology implementation strategies within these accounts, customer satisfaction and retention, and coordinate the preparation and presentation of ICT proposals and tenders.

Perth, Western Australia, Australia

Leading project planning sessions Coordinating staff and internal resources Managing project progress and adapt work as required Ensuring projects meet deadlines Managing relationships with clients and stakeholders Designing and signing off on contracts Overseeing all incoming and outgoing project documentation Participating in tender process i.e. design, submission and review Designing risk mitigation plan Conducting project review and creating detailed reports for executive staff Optimising and improving processes and the overall approach where necessary Securing growth opportunities and initiating new projects Managing large and diverse teams

Australia

Australia

- Provide timely and efficient service resolution for client networks and take ownership and responsibility of team tasks,- Ensure strict adherence to escalation procedures and strong,- Deployment and configuration of new clients sites -Engagement with IT Service Management processes – including Incident, Change and Problem Management as required- Troubleshoot Information Technology supported infrastructure and services- On-call Incident Management participation as required

Perth - Western Australia

- Working with various deployment teams, in various industries such as mining and education, - Mentoring ICT teams (4-10 staff), - Coordinating the onsite deployment team - Assist with technical escalations

Perth, Western Australia

Technical- Involved in ICT projects to review systems and the redesign of systems for SOX compliance.- System design and development required for business process.- ICT stakeholder management with multiple functional groups within an organization.- Testing business applications from a daily operations perspective to ensure that all client requirements are incorporated into the design.Management- deliver key service objectives and capturing business requirements through active listening & questioning techniques.- Align ICT strategy with corporate goals and policy and being able to identify its impact on ICT projects.- Prepare written proposals, requirements specifications, invitations to tender and solution specifications.- Identify business & systems process improvements from Big Picture to detail level.- Excellent communication skills to manage and liaise with business and technical consultants to explore business process improvement opportunities.

Perth - Western Australia

- Facilitate best practices (ITIL) ICT training for procedures and policy regarding the deployment- Meet the Service Licences Agreements targets (SLA)- Mentor staff in teams, (teams vary from 4-10), depending on site location and size of deployment- Technical escalations

Perth, Australia

Supporting the Network Infrastructure and Comms

Perth, Australia

Service Desk Team Lead

Perth

Project Management ICT infrastructure

Perth - Western Australia

- Management of Toolkits, System administration tools, third party vendor tools, specific - hardware tools, Microsoft knowledge base- Create disaster recovery plan, and proved emergency support phone lists- End User Support- Server Maintenance and troubleshooting, Server Storage Maintenance- Review Server Application Lists- Documentation of new procedures for applications/server roles

Perth - Western Australia

ICT Project Management- Organized budgets and costs for projects.- Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.- Analysis & design for a web-based adaptable workflow system for use across the business to streamline endorsement procedure for administrative processes- Operational Process Flow Reviews- Deliver support through managed services, vendors to 250 users in the Project Management Dept.

Perth - Western Australia

- Manage application systems and network connections to ensure high levels of availability, security of the supported business applications and the efficient operation of the company’s network, servers, databases, and equipment. - Planning and implementation of processes, policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.- Maintain service level agreements with external support companies responsible for service desk, incident and problem management. - Working closely with the ICT Manager and stake holders in other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of SME business- meetings with clients and advise them of the best way to develop their IT strategy by listening to their needs and meeting budget requirements- Coordinating managed services, service support and sales teams to align solution to customer needs