• Knowledge of principles and processes for providing customer service including assessments and audits, quality standards, evaluation of customer satisfaction, and resolution of problems, bottlenecks, and deficiencies• Knowledge of management principles involved in strategic planning and forecasting including people, material, and equipment resource allocation; corporate and human resource policies and benefits; leadership and teaming; and production methods• Familiar with lean manufacturing work area practices including , Visual Controls, Standard Work, work center metrics, and continuous improvement processes and able to instruct others in these practices• Experience in a leadership role• Motivate, develop, and direct people as they work, identifying the best people for the job• Consider costs and benefits of potential actions to choose the most appropriate one• Proactive communicator who can clearly articulate results and needs across all levels• Able to establish and communicate clear priorities and to influence others to support and act on those priorities• Proven ability to manage multiple projects with competing deadlinesKnowledge of raw materials, production processes, quality controls, and costs; Knowledge of machines, tools, and tooling including their designs, uses, repair, and maintenance

- Translate and adapt text and marketing materials from english for the french canadian market- Translate voice over materials for promotional videos