Business Program Management and OperationsGlobal Business & Operations• Customer & Markets• Extended Workforce Solutions• Customer Experience• Software, Systems & Applications• Technology Delivery• Shopping Value & Trust• Technology Strategy & Solutions• Engineering• Technology

• Coordinated interviews for 700+ candidates, balancing committee schedules, logistics, and hiring events by liaising with 1200+ Googlers across all functions while focused on candidate experience• Managed relations with 50+ tech recruiting stakeholders to ensure efficiency in management of interviews• Built solutions to operational workflow issues while utilizing tools using Canner + gExpand to identify short and long-term opportunities to work efficiently and productively, averaging ~130% of monthly pointsIdentified as an detailed-focused individual and elevated to the LNiche team and regularly worked with ABPs to assist our L7+ candidates• Requested by managers to be added to the Global Chat Support team and worked extra shifts to assist the Candidate Interview Support team with growing candidate demands

• Coordinated daily customer service operations such as front desk processes, orders, and payments• Transaction coordinator for high volume office: setting up billing, new accounts, and client follow-ups• Collaborated with clients to come up with personalized solutions to fit their needs based on assets, state regulation, and wealth management tools (life insurance, annuities, mortgages) • Authorized and bank certified to open checking and saving accounts, credit cards, and vehicle loans using a relational database powered by MS-DOS • Led office wide implementation of SalesForce CRM and created job aids and info series• Provided ongoing coaching and technical support to co-workers and new recruits

• Managed and helped contribute manufacturing process in the production of perineal pads • Assisted in the design of the template and manufactured over 4000 units• Oversaw quality assurance from production to packaging

• Provided supervision and guidance to children with a variety of needs between the ages of 2-10 years• Developed specific weekly curriculum based on the different age groups