Atendimento técnico-comercial dos clientes do Paraná e Santa Catarina.

Atendimento do estado do Paraná nos segmentos industrial, papel e celulose, mineração, automação, infraestrutura (Energia, Telecomunicações e transportes), equipamentos médicos e demais segmentos.Responsavel pelo desenvolvimento do segmento de Papel & Celulose.Nossa linha:- Cabos especiais- Acessorios- Conectores- Esteiras Porta Cabos- Ferramentas para manuseio de cabos- Estruturas para armazenamento de cabos

Representação comercial nas linhas de Motores (Elétricos, Gasolina e Diesel), Geradores, Maquinas para construção civil, Compressores e Ferramentas Elétricas.Empresas:- Matsuyama Maquinas e Equipamentos (http://www.matsuyama.ind.br/)- IPC Brasil (https://ipcbrasil.com.br/) - Lavadoras de Alta Pressão, Extratoras, Aspiradores e equipamentos de limpeza profissional e industrial.- Marathon Motores Eletricos (https://www.regalbeloit.com.br/)- Bosch Ferramentas e Acessórios (https://www.bosch-professional.com/br/pt/) - Linhas Bosch, Skil, Dremel, Freud e SIA- Worker Ferramentas (https://www.worker.com.br/)- Collins do Brasil Ferramentas Profissionais- Helukabel do Brasil (www.helukabel.com.br)- Rudnik Energia Solar;

Representação Comercial para o estado do Paraná da Tamura do Brasil na linha:Transformadores e autotransformadores à seco monofásicos e trifásicos; Reatores; Transformadores de corrente; Transformadores de potencial; (CPS) cabines elétricas; Painéis elétricos; Skids e eletrocentros.

Atendimento dos clientes nos segmento industrial e comercial na venda de maquinas e equipamentos.

- Development the Philco Power Tools segment.- Development and implementation of the Benefit Club program in the main national networks, with the objective of promoting sales, sell-out, and develop a relationship with retail and wholesale partner companies.- With the implementation of the Benefits Club it was possible to increase around 40% in sales of participating networks.- Strategy creation with players and commercial area aiming to optimize product inventories according to the needs of each company.- Trade Marketing team management.

- BDS channel development (Bosch Direct Sales) in the Power Tools segment- Large accounts management, seeking to increase the sales of Client Portfolio- Management of approximately one thousand commercail representatives nationwide- Management of Sales Call Center- Technical and commercial training of internal and external sales team- Customer visit along with Commercial Representatives to help the sales

- Market prospection of large IT wholesales and retail accounts in the southeast and northeast regions of Brazil.- Customer portfolio management with revenues of more than 1 million reais per month, seeking to increase sales and strengthen the commercial relationship, through advisory work, identifying new opportunities and new projects- Contract management.- Technical sizing of equipment for critical applications.- Development of new packaging to enable the sale of products via e-commerce.

I made sales of several products of reputable brands in the market in the states of Paraná and Santa Catarina, serving small and large clients.Brands:- TEKNA: Gardening equipment, pressure washers, power generators, chainsaws, welding equipment and etc.- BR MOTORS: Power tools, compressors, power generators.- Electrolux: Small Appliances and pressure washers.Main customers served: Leroy Merlin, Balaroti, Condor, Copel, Lojas Cassel, Nichelle, Bigolin, Casa do Parafuso and other stores in the segment.

I managed the Electrolux national assistance partner service network involving: prospecting, evaluation, hiring, technical training, business consulting and auditing in the states of Rio Grande do Sul, Santa Catarina, Paraná, Mato Grosso do Sul and the countryside of São Paulo.Main activities performed:- Sale of parts and accessories for assistance partner service and spare parts distributors;- Interface between product development engineering and assistance partner service, in order to exchange information that contributed to product enhancement and improvement;- Technical training, processes training aiming to improve the quality of customer service;- Business consulting, aiming to analyze the financial health of companies and suggest actions to increase profit;- Conducting constant audits to ensure compliance with the processes agreed in contracts between assistance partners and Electrolux;- Acting with the Electrolux legal department and assistance partners in cases of proceedings with Procon and claims incurred with clients;- Alignment with Electrolux headquarters in Sweden for implementation of worldwide customer service quality indicators in the assistance partner service network of Brazil (Implementation of NPS in Electrolux After Sales Network);- Reverse product logistics study, creation of assistance partner service within the distribution center of the main national retail chains as: Walmart, Carrefour, Casas Bahia, Pernambucanas, Magazine Luiza.

I was coordinator of the quality and control department, responsible for overseeing and ensuring the quality of services provided to GVT in the states of Paraná and Santa Catarina.Main activities performed:- Control team management composed of 6 internal analysts and 6 field supervisors, besides supporting the other branches in both states;- Development and implementation of quality and performance processes, and indicators;- Approval of materials used by CCO, as specified in the contract with GVT;- Technical training of installers;- Technical support to the company's board in the annual renegotiations of the service contract between CCO and GVT regarding the calculations of labor costs, materials used and other operating costs.

I worked at Control Department and Customer Relationship Management Department (CRM).My main activities performed in the Control Department were:- Authorization of contractors to perform works on the GVT network, in addition to inspecting the works and auditing it all. - Quality KPI’s analysis that ensures that the activities performed by the contractors were within the indices previously defined in the contract, with fines when the indexes were not met;- Development and implementation of new quality indicators according to parameters defined by ANATEL.During the time I worked at GVT’s CRM, I performed the following activities:- Development of processes and procedures for CRM service teams in the areas of voice and data;- Creation and implementation of attendance checklist to direct and standardize the attendance of CRM teams;- Training to the CRM attendants on new processes implemented;- Auditing through active listening, call record analysis and customer feedback.