Daniel Drummond Email & Phone Number

Sugar Land, Texas, Us

Lead team of Collectors and Cash Apps professionals for Nationwide 503B Compounding company.Someone told me I was kicking asses and taking names, but I don't abuse donkeys.

Houston, Texas, Us

Accounts Receivable Manager for private national containers wholesaler and manufacturer. 4,700 accounts from sole proprietorships to major corporations, doing approximately $1.5 BN annual revenue. Coordinated account creation/updates, billing (direct and portal), managed eighteen Collectors, Analysts and Cash Applications professionals to build brand and resolve disputes and delays. Reported to Director of Accounting Services and Controller.• Raised account current percentage average from 69.4% in December 2023 to 80.6% for May 2024.• Hired and trained three new employees, plus created policy for Collections Escalation and Cash Applications coordination with Net-offs.• Maintained DSO below 40 throughout tenure. • Coordinated new projects and issue escalation using meetings (Teams and in person) with Sales Managers and executive leadership.• Improved team morale through regular meetings and multi-channel feedback options• Improved AR mailbox response time through procedure improvement and by sharing load between employees instead of relying on just one

Irving, Tx, Us

Credit and Accounts Receivable Manager for South Texas area for major building supply company. Territory ranged from Conroe down to Harlingen, 3,500 accounts from startups to Corporations doing approximately $1.5 BN annual revenue. Worked to cate new accounts, confirm billing accuracy, and address issues/disputes with seventy Sales Representatives under eight Sales Managers. Reported to Director of Credit and Vice-President of Finance.• Raised account current percentage average from 44.7% in November 2022 to 88.6% August 2023.• Hired and trained three new employees in first year, plus mentored employee promoted to Manager.• Maintained DSO below 35 throughout 2023. • Improved New Account process to speed account creation• Began monthly meetings with Sales Managers to improve customer satisfaction• Created new Notice of Intent and Lien process and documentation, as well as quarterly review of employees rather than just annual. Also revamped New Account Log to highlight problems and reduce response times.• Improved response time to Credit mailbox by 40% in first six months

Houston, Tx, Us

Led collectors, customer associates, and cash applications specialists for private construction and industrial supply company. Created accounts, billed for projects and managed cash collection and application. Negotiated terms for new customers and settlements for delinquent customers. Reported weekly to CEO and CFO, daily to Controller.• Improved DSO from 78 when hired to 58 by end of July 2020, then maintained DSO below 50 afterwards• Named ‘Top Department’ in 2021• Implemented new Credit Policy and Account Creation process, August 2022• Set up monthly meetings with Sales Managers to speed resolution of issues• Reduced total AR in outside collections by 30% from October 2018 to July 2021• Reduced AR in bankruptcies by 25 percent from October 2018 to July 2021

Houston, Tx, Us

Credit Manager, Valves and Measurement Group (accounts under responsibility worth ~ $200 million revenue/year)Made project credit decisions for Valves and Measurement division of public O and G corporation. Billed for projects and crated/updated information in SAP FICO module. Held monthly conference between Finance and Sales teams, pursued collections, and improved brand value.• Improved DSO by 5 Days (Year/Year) for NSAM group, $1.1 Billion annual revenue.• Cleared 3,700 legacy invoices from closed subsidiary by more than 90 percent in 11 months.Global Credit Manager, Newco Valves (merged with Cameron)Made credit decisions globally for valve manufacturer / distributor with $100 MM annual revenue. Directed collections activities, assisted with monthly/quarterly/annual financial reports, created new credit accounts and issued payment terms, handled contract negotiation, bank security requirements and managed bankruptcy claims.• Improved DSO by 19 days (Year / Year) for company for each of first three years.• Reduced Bad Debt by over 90 percent through collections and reconciliation.• Started and managed standardized credit policy and capital purchase policy to reduce risk and confirm ROI.

Houston, Texas, Us

Led four small teams of special operations agents, addressing legal and collections issues. Addressed $20 million a year in revenue and A/R (2005-2009). Led credit analysts addressing security and A/R issues for small-to-medium businesses, producing $8 million in annual sales (2003-2005). Conducted and documented Sarbanes-Oxley compliance audits for department agents. Negotiated payments for past-due A/R on large delinquent balances. Analyzed recovery and write-off results.Court obligations and deadlines, negotiation and collection of past-due balances, and coordination of multiple tasks in shifting priority situations. Results include consistent improvement on previous metrics, development of new tools and resources to maximize effectiveness, strong teamwork and brand value. • Reduced Bad Debt beyond group goals in three consecutive years (2006, 2007, 2008)• Improved revenue metrics: Agency Revenue up 30%, Small Claims revenue up 40%, 2009 vs. 2008 • Redesigned Small Claims process for Retail accounts, resolution time reduced by 37% • Developed Sarbanes-Oxley provisions into Business Credit procedures and business rules • Collections efforts: 55% collected vs. 40% standard collection rate, ($1.1 million/$2.0 million A/R)

Master Of Business Administration - Mba, Accounting

Bachelor Of Arts - Ba