Daniel Duron Email & Phone Number

Austin, Texas Area

Developed and executed community and corporate events as part of the food and beverage department for the hotelWorked as Lead Server during receptions and parties as a liaison for client contacts and hotel concierge to follow contract and last minute requestsGrowing relationships established with Event organizers and party planning businesses at the local and national levelWorked with companies to help coordinate and manage their events and managed all meeting space bookings and set ups

7720 Tx-71, Austin, Tx 78735

Maintained exceptionally great service in a high-volume restaurant that included an extensive listing of prestigious food and beverageGained a wealth of information personally on the origins of food at the Farm to Table aspect of dining and its customer service practicesBuilt professional relationships through team building, volunteering, and continuous education of industry standards Valuable understanding of the metrics and management operations of a prominent destination restaurant

Ascertains contact with MSB Clients for delinquent funds while keeping adherence to all governmental regulations and proceduresMaintains proper documentation of client interactions and exceeds pre-established goals for collectionsCommunicates with clients to resolve disputes or account discrepancies in order to improve client satisfaction and maintain guideline compliance

Managed sustainable practice initiatives for office productivity and record keeping by establishing procedures for paperless documentationAssisted with overseeing commercial customer accounts, from initiation to completion and evaluated records for compliance with utility ratesAssisted with preparing presentations for hearings and investigationsAided in the development, revision and implementation of procedures and processes to facilitate and improve service to customersInvestigated potential overcharges by reviewing, analyzing and verifying customer consumption and ratesInitiated and processed billing adjustments and corrections for customers

Managed and trained 7 to 15 employees in operation procedures, including customer services and company information systemsAssisted in motivating and collaborating with department peers in order to ensure quality and efficiency in department-designated operation areasManaged and generated weekly sales projections and coordinated schedules and other related activities in order to meet department goals Addressed customer concerns and inquiries with superior customer service

Associate'S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: English Poetry Group, Toastmasters

Philosophy

Activities and Societies: Intramural Sports - Soccer, baseball, Southwest Texas Film Society

High School Diploma, General Studies

Activities and Societies: Varsity Sports, Latin Society, Volunteerism, Toastmasters, community involved