Aquilo Facilities LtdRecently set up within the Group of Nirvana Maintenance, to specialise in:• Commercial & Domestic Gas • BMS Controls & Electrics• HVAC such as Air conditioning, FCU's, Air handling units• HIU's, NIBE & Plumbing works

• Develop and implement comprehensive staff induction programs, facilitating seamless onboarding of new employees.• Key role in external and internal business development, identifying and pursuing new business opportunities, resulting in additional revenue increase.• Lead and manage all commercial aspects of the business, driving revenue growth and profitability.• Spearheaded recruitment efforts, attracting and hiring top talent aligned with the company's values and objectives.• Design and delivered training programs to optimise scheduling efficiency and resource allocation.• Collaborated with the marketing team to develop and execute strategic marketing plans, enhancing brand visibility and market presence.• Managed apprenticeships and training initiatives, talent development and ensuring compliance with training standards.• Efficiently managed fleet operations, overseeing maintenance, procurement, and deployment.• Monitor and control expenses within budgetary guidelines, implementing effective cost-saving measures.• Collaborate with the IT department to implement technology solutions that streamlined business processes and improved communication.• Provided expert oversight in contract review processes, ensuring accuracy, compliance, and alignment with company objectives.• Streamlined office processes and workflows, enhancing operational efficiency and productivity.• Managed and mentor both mechanical and office staff.

To oversee the daily operations of the business and improve the gross profit margin.Developing and implementing strategies to increase revenue, reduce costs, and improve operational efficiency across all departments.Key Responsibilities:Develop and implement operational strategies to improve gross profit and overall business performance.Manage and oversee the daily operations of all departments.Identify and implement cost-saving measures to reduce expenses and improve profitability.Develop and implement systems and processes to improve operational efficiency and streamline workflows.Monitor and analyse key performance metrics to identify areas for improvement and implement corrective actions as needed.Collaborate with other departments, including sales and marketing, to develop and execute business plans that support overall company objectives.Manage and motivate department managers, providing guidance, coaching, and performance feedback.During my time here achieved some key areas, of which can be seen in the document.

At the direction of the CEO and board of directors, marshaling limited resources to the most productive uses with the aim of creating maximum value for the company's stakeholdersDeveloping and cascading the organization's strategy/mission statement to the lower-ranking staff, and implementing appropriate rewards/recognition and coaching/corrective practices to align personnel with company goalsPlanning by prioritizing customer, employee, and organizational requirementsMaintaining and monitoring staffing, levels, Knowledge-Skills-Attributes (KSA), expectations and motivation to fulfill organizational requirements

Responsible for marketing activities in the organisation. Leading brand management, marketing communications (advertising, promotions and public relations), service development, sales management, distribution channel management within operations of the business, pricing, customer service and market research.Full ownership for pricing margins across the companiesAnalyse and advise on the profit of all products as well as marketing and advertising spendDevelop models to assess viability of promotions and customer reward programmesManage and implement all business forecasts, financial models and KPI’s for all managers Budget planning and tracking of company performance, reporting in board trade meetingsHeavily involved in all contract negotiation and agreement of terms and conditions for both suppliers & clientsRestructured Commercial Team and turned the team from one that was failing to the strongest team within the business, measured on profitDeveloped and maintained company risk register with mitigations & contingency plans, as well as a Disaster Recovery PlanBeing the commercial and programme voice of the Company in delivering on the commercial strategies of the business to ensure that goals are achieved. Restructured companies pricing algorithm, generating the result of 7.5% increase in GP

Village Heating Ltd is a regional leading business which has multiple office location around London with approximately 100 engineers and supporting office staff. After providing consultation for the business and achieving growth & revenue targets, I was offered a position in the management of the company and have become a key decision maker in the online growth of the business.My Remit Covering: Head of new customer acquisition Complete digital/online growth & presence of the businessOnline & offline advertisementManaging The Commercial & Private section of the businessGrowing company revenue & profitResponsible for delivering cash flow forecasts and budgetsManaging Cash Expenditure, Cost of Sales, Revenue, P&L ReportsProfit planning, monitoring and adjustmentDepartments Reporting into me within the business:Marketing OperationsSales & Customer ServicesFinanceRecruitmentInventory & PartsAll Engineering Staff & Compliance

Digital Optimisations Ltd was established in January 2015 and was later incorporated that year. Digital Optimisations offers a service to small businesses to advise and consult on digital online growth strategy. The USP of Digital Optimisations is the affordability and vast knowledge of online marketing (especially Google SEM)As the Director of Digital Optimisations Ltd I have built a small multiple client base who have been using this service for over a year. I have been given targets to achieve by clients & have successful delivered on these. All at the same time as having a full time job outside of this business.Due to the high demand of this business I have subcontracted a designer & paid media executive as well as outsourcing website design work from India & USA on larger projects.

Developed and specialised from my previous role:-Increasing Affiliate marketing sales from 8% of website revenue to 15% YoY-Planning, managing, integrating and delivering a European Affiliate Programme in France & Germany- Website Growth 27%, Affiliate channel growth 46% YoY.-Owning a monthly/quarterly marketing calendar, managing budgets & targets with regular ROI reports.-Managing translators & marketing executives to help deliver affiliate revenue, new publisher & customer acquisitions within Europe- Combining email marketing & affiliate marketing to run highly targeted sales promotions, (large traffic volumes & Conv Rate increases)

Product– Product Marketing – To own & develop the range of products and categories on eCommerce channels.•New To Range Products – Working with Product Managers to introduce new products to our range, or help source.- Manage the collation of necessary data for new to range products (Images, Descriptions, Product points & Pricing)- Managing allocation of work to upload new products to website (project management)- Working on platforms to improve product performance•New to Range Brands- Working with the marketing team to launch and to market new ranges, new product groups. Responsible for the complete project. Marketing-Affiliate Partners – To own & develop the Affiliate Marketing channel.• Build and Own a Quarterly Affiliate Calendar• Communicate with publishers & manage unique offers• Report on ROI • Report on monthly affiliate group performanceAnalyst-Owning, maintaining and communicating business performance on key areas –•Branch Transfer Online Stock Rate•Returns Rate•eCommerce Sales & Margin performance •Using Google Analytics to create sales & eCommerce reports

• Leading, managing and motivating the team to ensure the smooth day-to-day running of the business and the provision of outstanding levels of customer service & sales.• Helping deliver a high targeted level of sales, achieving stretch targets, high margins and complying with modifiers set in place.• Creating new idea's to help improve the website and team• Managing a team of customer services and sales staff• Selecting and training new members of staff within the department• Leading a team to generate sales from traffic that comes mainly from the company website• Handling telephone and face-to-face escalation issues from customers• Helping to develop a customer service policy within the organisation• Working on different projects such as creating an escalations team, a review team, a cancellation team, a claims team, - all the way to creating new features on our live chat service with the help of the IT department.

• Working on a sales team dealing with B2B• Building a clientele from data and calls• Achieving a sales, quotes, calls and customer target per day (KPI's)• Using Ketteridge (K8) system and main dealer software on a PC• Managing customers credit limits and repayments• Finding correct parts for vehicles with little information

A fast fit service of mechanical work on almost all road vehicles including light commercial but excluding heavy commercial.• Mechanical work on vehicles• Answer calls, give prices to customers with great customer service• Ordering stock and arranging returns by phone and internet websites• Organising the work force, this job required Saturday work• Administrative roles for the companyThis work gave me a great understanding of how civilian employment works and has become the roots to my success in the automotive industry so far.

Resilient, determined and able to follow orders. Quick thinking and the ability to react quickly to help cope well under pressure.Main use is in frontline combat, on land and at sea and sent at short notice to deal with emergency situations like military operations or natural disasters.Main Skills:TeamworkCaring for equipmentAssault courses and endurance testsSurvival trainingWeapons training using live ammunitionAmphibious warfare skillsModern warfare strategies.