* Efficiently and empathetically manage travel and facility problems by helping those who use the platform.* Management of urgent escalation cases forwarded by local market managers and other interested parties to the competent teams.* Respond professionally to outgoing emails, messaging, including urgent situations.* Oriented to business needs and focused on GDPR* Compose thoughtful and accurate messages or customize prepared responses to customer emails.* Search for information and solve problems using available resources* Referee situations between users* Monitor and control numerous simultaneous activities in tandem* Work proactively and independently to achieve established goals and objectives

Respond promptly to customers , proving information and support and dealing with various issues related to their devices, as well inquiries or questions about service and general products, in one of the biggest multinational technology company. Guiding and educating customers via screen sharing tool on how to increase performance with their devices using troubleshooting techniques as well related articles, via email. Providing a positive customer experience at all times accordingly with procedures while maintaining the highest quality standards required by the account.

Handling all incoming group enquiries and request via web platform, e-mails and a dedicated group help-desk.Negotiating price and aim to secure all group requests with contractors, leasing with all relevant departments worldwide ( account managers, key account, account executive ). Dealing with VIP contractors like Pharma groups, MotoGP, Formula 1, providing high level of quality, completing sales projects to promote Lufthansa brand and improve productivity.

Handling emails and inbound/outbound calls, including urgent cases for Lufthansa website. Meeting service level agreements and Key Performance Indicators (KPIs).
 Opening Tickets to investigate cases in an analytical way and to solve them in timely and efficient manners. Technical support for online tool, investigating technical issues on the Lufthansa website and escalate second level support cases to IT department. Adopting first call resolution approach, to meet the service level and reach personal goals.
* Optimisation online sales.

Service account Top Clients (Italy/UK/Ireland and worldwide) Create solid clientele base, provide information and services to all our most valuable customers, follow up through call-back to provide special services. Handle administrative back office tasks, emails, files update with an inside management programs as required on a fully flexible daily basis.* Online sales.* Problem solving

Sales and support for travel agencies (Uvet, BlueTeam travel, Carlson Wagon Lit, Gattinoni viaggi and many more), for issuing commercial authorizations, giving technical Support on fare and special fare, corporate fare as well round the world trip, through the Amadeus GDS and Lufthansa own interface software. Generate and improve revenue through proactive sales techniques in order to promote Lufthansa brand maintaining excellent work.

Identify customer's needs and handle sales primarily, telephone inquiries regarding air fares, flight schedules, special services, assist customers and frequently resolve difficulties associated with passenger's travel and irregularities (such as schedule changes, strikes).Ensure that policies and procedures are adhered to, and conveyed in a professional and clear manner even under pressure and stressful situations. Collaboration with the human resources department, in order to find the best candidate for our team (Italian and English). Coaching and mentoring new team members to ensure standard and quality requirements are met.Technical support for Travel Agencies (Corporate and Leisure).* Technical support to Lufthansa websites and Market Specialist (Italy/UK/Ireland and worldwide)

PartnerPlusBenefit: B2B program dedicated to companies. Price list management, order management by e-mails, delivery / order monitoring through our Worldshop portal. Management of customer personal data, settlement of the equivalent in euro on company credit cards, management of commercial and logistical disputes. Issue of access vouchers for Lufthansa and Star-Alliance lounges and manage Internet service requests on board FlyNet®.