Responsible for organizing and planning cultural and food tours all over Italy, either groups or private tours. Managing top rated Trip Advisor pages and Viator products. Assist customers with planning and booking reservations, supporting them on the phone and online. Manage supplier’s schedule, process payments, planning itineraries, budget forecast. Expert to encourage to upsell by offering clients additional services or special packages, good negotiation skills, high attention to details and to solve problems. Strategic planning to achieve selling goals. Management social media pages and responsible for creating strategies to increase the visibility of the agency and its products.

Management of the internal and external communication of the centre and the social media pages responsable for creating strategies to increase the visibility of the centre. Strategic planning and producer in promotional marketing events for the company. From july to october 2014 worked as responsable for managing and coordinating groups of individual students and schools abroad. Organizing documents, budget forecast, relationship with clients, suppliers and partners (schools) abroad and in Italy. (www.assteps.net)

Strategic planning and producer in promotional marketing events, budget forecast , client and suppliers briefing process, part of the creative team developing the strategies, production and execution in events all over the country. Have done different kinds of events specially focused on marketing campaigns. (www.nopromocional.com)

Strategic planning in general events, budget forecast , client and suppliers briefing process, inviting leading industry executives as speakers, production and execution in events all over the country. Have developed different kinds of events like meetings between the brazilian government, the Concil of State Governors from the USA and the European committee. Important events developed: Apex-Brasil lounge in the IndyCar Series 2011 – São Paulo/BR and Apex-Brasil lounge in the Brazilian carnival at Sapucaí – Rio de Janeiro/BR. (www.capacita.com.br)

Expertise: Assistant in planning and organization of internal events. Daily clipping. Press relations, internal and external audiences, social media accounts management. Mailing maintenance. Front and monitoring of the visits to the train works. (http://www.trensurb.gov.br)