Daniele Mann Email and Phone Number

• Monitored department service levels, ensuring that all task work is completed within the given time frames • Presented Underwriting material and guidelines at Agency training events, titled 'Green Light'• Hosted weekly team 'huddles', ensuring all Underwriters are aware of new changes and/or implementations• Worked with leaders of various departments to create inter-departmental communication streams• Developed training programs for New Underwriters, then implemented said training• Planned monthly team building activities such as 'happy hour', cooking classes, 'Painting with a Twist', etc.• Was a proud team member of a company-wide initiative titled 'Rapid Results' that helped increase retention in our Customer Service Center• Developed and implemented work from home procedures, ensuring our department aligned with company culture• Participated in a company wide initiative to bring new hires/individuals in the beginning of their career together to volunteer and develop solutions for process improvement• Worked with a small team to create a 'Hannoversary' recognition for individuals on an annual basis

• Managed the policies of 31 agencies through the referral, inspection and maintenance process• Remained a reliable and prompt source of information for agencies• Consistently exceeded service level standards and performance goals• Worked hard to support initiatives and projects by meeting goals and remaining enthusiastic • 2017 Presidential Service Award recipient • Was a speaker and Underwriting representative on various Underwriting/Agency Relationship panels• Performed 25+ agency visits a year• Assisted in various process improvement projects, piloted to work out any potential problems before assisting in entire team roll out

• Completes new business welcome calls to insureds, ensuring a positive a customer experience• Initiates policy changes from Commercial Lines insureds and agents by retrieving the policy change information/materials needed for Underwriters• Meets or exceeds service level standards, while maintaining excellent customer service

• Optimized client websites and landing pages for search engine use (SEO) and increased lead generation• Researched popular search terms using Google Keyword Tools• Improved, and oftentimes created, a BDC (Business Development Center) at dealerships, using personable and persuasive emails to attract customers and increase sales• Traveled nationally to meet with customers and learn more about their company culture and message• Coordinated weekly department meetings and took detailed notes for later reference• Preserved brand integrity by monitoring the consistency an quality of marketing content• Implemented a new way of copy writing that focused on marketing to customers, taking into account customer’s lack of attention span – decreased bounce rate significantly

• Managed client blogs on WordPress and Blogger, and created content on a daily basis• Managed social media persona for clients through daily content and customer interaction• Increased likes and reach audience through continuous engagement and interaction• Created an average of 14 monthly status reports to ensure clients consistently received timely and complete information• Continually improved and built upon our engagement strategy to convert fans/followers into customers for our clients

• Professionally represented the Press in all events and public relation efforts• Provided information to potential authors, inbound telephone callers, and electronic correspondents• Coordinated mass mailings of materials and managed mailing lists• Orchestrated successful email campaigns on Constant Contact, effectively bringing newly released novels to the attention of literary blogs and reviewers• Used Microsoft Excel, Google Docs, and Google Events to organize spreadsheets and calendars for events• Wrote an average of 5 press releases and media advisories each week for event announcements and public relations efforts.

• Created interest in the magazine through the use of social networking tools• Generated flow to the website by advertising through social networks• Wrote daily write ups of upcoming local events• Responsible for organizing and compiling advertisers contact information• Helped coordinate and advertise the annual ‘Best of the Valley’