Daniele Rossini Email & Phone Number

Rome, IT

Managing a regional and cross-functional team, based in EMEA, that requires deep global partnership across AMS, APAC and LATAM regions. Responsible to provision the best-in-class customer support through effective resource planning and team development, having a mindset of continuous improvement, in terms of efficiency of support processes and customer.

Managing a team of 14 engineers, covering support and services activities over Europe and Middle East regions for Live and Networking product lines. Analyzing and reporting regularly on KPIs, reviewing customer care processes and team's revenues. Monitoring cases management using CRM tools, developing dedicated dashboards to secure a LEAN organization.

Managing a team of 5 broadcast engineers, responsible for support and service activities over South Europe and Middle East (Server/News/Replay Product lines, Cameras and Switchers Business Units). Managing technical support strategies, capacity and resource plan for the Team. Defining and managing After Hour support coverage, shifts and duties.Supporting.

My responsibility, as Technical Account Manager, was to take care of strategic named accounts side by side with Sales Managers.I was responsible for managing all technical aspects and relationship with key customers, following them in their daily business.Main goal was to ensure customer satisfaction, providing full professional support and direct feedback.

Reporting to the EMEA IT department, I was overseeing and managing all information technology activities for the Italian office branch, coordinating every project from development to final installation. Main duties requested for this role was to implement networking and security solutions interconnected with company’s Data Centers. Working with VOIP.

In my role, I was responsible to deploy broadcast engineering projects, providing advanced IT and TV systems solutions for national broadcasters companies, for public tender and for big TV/broadcasting events, such as Olympic Games, Fifa World cup and Moto GP. I was in charge as well to make quotations and perform product demonstrations cooperating with.

Hired as Customer Support&Service Engineer, my job concerned the installation and configuration of video servers system networks across south Europe. As part of customer support team, I was ensuring technical assistance in case of problems or information requests. Part of the responsibilities were to keep all the system up to dated, and to follow up.

In this little TV Company, I worked as broadcast technical engineer responsible for the entire TV system. I took care of the maintenance for all the broadcast products installed in the TV station like video switchers, routers, video servers, encoders, multiplexer, cameras, etc..Due to the short organization, I have worked as TV director, responsible for.

Dams

Diploma Di Ragioniere, Business High School

Activities and Societies: How to deal the transition between EURO and LIRA, on filling the financial year balance.