Daniele Cotronei Email & Phone Number

Responsible for Sales and Business Development in the following markets:
Italy, Middle East, North Africa, Portugal, Denmark, Norway, Bulgaria, Serbia, Slovenia, Croatia, Macedonia, Bosnia, Montenegro, Turkey, LATAM

Bergamo, Italia

- Managing and overseeing the smooth running of the following areas: Front of the House, Reservations, Groups, Meetings, Special Events.
- Conducting daily quality checks and inspections (rooms/public areas), along with the HK Manager.
- Developing Leisure Sales in the US, UK, Canadian, Australian, CIS markets.
- Promoting the hotel awareness through trade shows, workshops, networking events, webinars, phone sales, sales calls, fam trips, site inspections.
- Creating and nurturing business relationships with Small Luxury Hotels of the World, Traveller Made, Ensemble Travel Group, Virtuoso networks, travel advisors, tour operators, P.C.O., D.M.C., Visit-Bergamo.
- Nominated Traveller Made Champion for Relais San Lorenzo.
- Participating in Sales & Marketing strategy meetings with GM (Property Owner).
- Print & Digital Advertising, PR, Media Stays, Press Office relations, Social Media, Web Reputation management.

Bergamo, Italia

Reporting to the FOM, I take care of the smooth running of the following operations:

Front Office, Conciergerie, Guest Relations - Following the guest experience from the pre to the post stay, ensuring procedures are respected and monitoring guest feedback, in-house and on line; duty management function on a shift basis.

Reservations - Assuring that individual and group reservations are properly put into Opera PMS, monitoring the Channel Manager and the on line distribution, following up with special requests, coordinating with the Front Office, Food & Beverage and Housekeeping departments; development of new offers and packages.
Contributed to the implementation of a paperless Reservations system.

Meetings & Events sales - Assisting the FO&Reservations Manager in the whole process from the offer to the post event feedback, coordinating with FO, F&B and Housekeeping departments.

Housekeeping - Daily quality check on the cleanliness of rooms and common areas.

Reporting to the General Manager (owner), I am in charge of the social media strategy communication and promotion of the hotel (Instagram, Facebook, Linkedin, Youtube), which I have implemented from scratch.

I also take care of and develop marketing and commercial opportunities and agreements together with the FOM.

Venezia

Hotel Danieli *****L - The Luxury Collection - Starwood Hotels and Resorts

- Compliance with Starwood procedures and The Luxury Colleciton brand standards;
- Implementation of Starwood Preferred Guest loyalty program;
- Guest experience management in cooperation with other departments;
- Personalized welcome, room changes and complaints management, taking care of every possible need of our guests;
- Check in/out, guest experience monitoring;
- Cashiering, billing and guest account checking;
- Up-cross selling (rooms, restaurant, bar);
- Rooming list entering and booking management when Booking Office not open;
- Site inspections in cooperation with the Sales department;
- Use of PMS Opera.

Orio Al Serio

- Taking care of every possible need of the guests before, during, after their stay;
- Check in/out, room assignment, rooming lists;
- Cashiering and invoicing;
- Incoming guests reservations daily check and use of internet portals;
- Booking management in cooperation with the CRO in Madrid;
- Direct selling and negotiation (walk-in), upselling, cross-selling;
- Meetings rooms reservations/ account
- NH World loyalty program implementation;
- Interaction and coordination with other departments;
- Night auditing and reporting to GM and FOM;
- Complaints Management;
- Daily use of italian, english and french languages;
- Compliance with NH Hoteles procedures.

Firenze, Italia

Four Seasons Internship Program in the following departments:

Front Office

- Learning and compliance with Four Seasons values and procedures;
- Personalized services to the guests and room changes management;
- Personalized/curbside/in room check in/out, account management, focus on guest satisfaction;
- Escorting of incoming guests and interaction with the Guest Service department;
- Up-cross-selling and promotion of the services of the hotel;
- Conciergerie, taking care of every possible need of our guests;
- Use of the PMS Opera.

Guest Services

- Learning and compliance with Four Seasons values and procedures;
- First welcome to incoming guests and cooperation with Front Office department;
- Due out guests assistance;
- Doorman;
- Luggage logistics (delivery, collection);
- Daily deparmental meeting and daily activity planning (limousines, VIP arrivals, transfers...);
- Use of the PMS Opera.

Orio Al Serio

- Taking care of every possible need of the guests before, during, after their stay;
- Check in/out, room assignment, rooming lists;
- Booking management in cooperation with the CRO in Madrid;
- Upselling, cross-selling;
- NH World loyalty program implementation;
- Meeting Rooms reservations in coordination with other departments;
- Complaints Management;
- Daily use of italian, english and french languages;
- Compliance with NH Hoteles procedures.

Bergamo, Italia

Gombithotel **** (a member of Design Hotels)

- Taking care of every possible need of our guests - focus on the full guest experience;
- Check in/out; Concierge duties;
- Reservations activities, arrivals check and room assignment;
- Familiarization with portals, GDS, rates management;
- Complaints management;
- Daily use of italian, english, french languages;
- Use of PROTEL PMS Software.

Milano, Italia

- Assistance to the lawyers of the team in drafting contracts relating to complex financial operations;
- Advising activity for our clients (investment banks, mainly);
- Due diligence;
- Research on civil, international and financial law issues;
- Participation to weekly internal meetings and courses and cooperation with other departments of the law firm.

Master In Five Stars Hotel Management - Hotel Business School By Forte Village Resort, Luxury Hospitality Management

Activities and Societies: Study visits to: ITB Berlin 2012, Hotel Adlon Kempinski (Berlin), Swissotel (Berlin), Concorde Hotel (Berlin).

International Transactions In The Asia-Pacific Region, Studi Di Diritto Internazionale

Activities and Societies: Extra activities and visits : Chinese legal institutions and law courts, international and Chinese law firms.

Erasmus Programme, Diritto Internazionale Privato

Activities and Societies: Study and research for my final thesis in International Private Law. Erasmus Programme in Paris, France.

Law Degree, Laurea Magistrale In Giurisprudenza (Ex Specialistica), 106/110

Thesis in International Private Law : "The applicable law to contractual obligations in absence of choice by the parties: from the Rome.

Juridical Sciences Degree, Laurea Triennale In Scienze Giuridiche

Final thesis in Labour Law

Liceo Classico, Studi Classici E Del Mondo Antico