• Analizo operaciones basadas en Atención al Cliente y Ventas Online (cuantitativos ycualitativos)• Implementé una plataforma de Gestión de Proyectos mejorando la eficiencia del seguimiento de las actividades• Elaboro y diseño procesos para la estructuración del área de Operaciones• Diseñé el reporting interno de Atención al Cliente, Esquemas de proyectos, gestión de progreso e informes• Implementé de una plataforma CRM multicanal y multicliente• Implementé el sistema de… Show more • Analizo operaciones basadas en Atención al Cliente y Ventas Online (cuantitativos ycualitativos)• Implementé una plataforma de Gestión de Proyectos mejorando la eficiencia del seguimiento de las actividades• Elaboro y diseño procesos para la estructuración del área de Operaciones• Diseñé el reporting interno de Atención al Cliente, Esquemas de proyectos, gestión de progreso e informes• Implementé de una plataforma CRM multicanal y multicliente• Implementé el sistema de tickets para el área de tecnología• Creé el proceso de Client Engagement de la compañía reduciendo hasta un 90% la pérdida de clientes. Show less

Marketing and construction of real estate projects, with special emphasis on health and welfare of the 3rd age.

• Analyze data from operations based on Customer Service and Online Sales (quantitativeand qualitative)• Implemented a Project Management platform• Designed the internal reporting of Customer Service• Project schematics, progress management and reports• Raised and designed processes for the structuring of the Operations department• Implementing a multi-channel and multi-client CRM platform• Implementing ticket system for technology area• Improving Sales for a… Show more • Analyze data from operations based on Customer Service and Online Sales (quantitativeand qualitative)• Implemented a Project Management platform• Designed the internal reporting of Customer Service• Project schematics, progress management and reports• Raised and designed processes for the structuring of the Operations department• Implementing a multi-channel and multi-client CRM platform• Implementing ticket system for technology area• Improving Sales for a retail website increasing conversions from 30% to 165% in Q1-2022 Show less

• Planning of the activities to be carried out during the project"Management of multiprojects by the same company".• Create tools for the management of several projects by the same company, taking into account the scope, cost and time• Create procedures and processes to meet the objectives requested by the client.

Functions and responsibilitiesProject Name: Restructuring of the Procurement Area - Transportation ManagementPhases: Planning - Stakeholder managementRole: Project Leader• Advised for fleet management focused on engineering projects.• Designed of a strategy to guarantee compliance with SLAs and the quality of the product and / or service provided to the Client through vehicle suppliers (renting, cooperatives, dealers, etc.)• Designed of monitoring indicators to… Show more Functions and responsibilitiesProject Name: Restructuring of the Procurement Area - Transportation ManagementPhases: Planning - Stakeholder managementRole: Project Leader• Advised for fleet management focused on engineering projects.• Designed of a strategy to guarantee compliance with SLAs and the quality of the product and / or service provided to the Client through vehicle suppliers (renting, cooperatives, dealers, etc.)• Designed of monitoring indicators to achieve the proposed savings goals based on the decrease in spending.• Designed of a strategy to reduce costs with workshops and vehicle maintenance. Show less

Functions and responsibilities• Created, monitored and implemented transportation projects.• Reviewed of new needs, expectations and business opportunities based on the needs of new or previous customer expectations.• Ensured compliance with the SLA and the quality of the product and service that is provided to the customer.• 1072 connections managed, distributed among 29 clients which are strategic for the company such as AB-InBev Bavaria, Ericsson, Movistar - Telefónica… Show more Functions and responsibilities• Created, monitored and implemented transportation projects.• Reviewed of new needs, expectations and business opportunities based on the needs of new or previous customer expectations.• Ensured compliance with the SLA and the quality of the product and service that is provided to the customer.• 1072 connections managed, distributed among 29 clients which are strategic for the company such as AB-InBev Bavaria, Ericsson, Movistar - Telefónica, ITAÚ, CORONA and Oil & Gas operators.• Monthly and on-demand reporting of fleet management indicators.Goals and experience detailsProject Name: Restructuring of the Fleet Management AreaPhases: Planning - Monitoring - Control - Closing - DocumentationRole: Project Leader• Designed and structured the position of Fleet Administrator to focus on project execution with PMI guidelines, finding improvement opportunities for Clients.• Implemented manuals of good practices for the monitoring and execution of projects.Project Name: Restructuring of the technical support areaPhases: Planning - Monitoring - Control - Closing - DocumentationRole: Project Leader• Standardized 74 databases for the optimization of information and customer support.Project Name: Strategic Road Safety Plan at AB-Inbev Bavaria VentasPhases: Planning - Monitoring - Control - Closing - DocumentationRole: Project Leader• Reduced the Driving Errors indicators by 98%, freeing the client from premature maintenance and traffic fines as well as cost overruns due to accidents.Other projects led: Virtual Fleet commercial strategy - Hardware development (Panic button/Cameras/Anti-theft ignition cut-off) - Software development (Automation of information cleaning/Automated Reporting) - Among others. Show less

Funciones completadas• Seguimiento de indicadores• Presentación de informes de monitoreo y control de proyectos• Presentación de informe Hechos Relevantes (Ejecución Presupuestal)• Organización y seguimiento del Comité de Ideas• Seguimiento al archivo general de proyectos y de reporte a nivel mundialDetalles sobre la experiencia• En mi informe de práctica diseñé indicadores de gestión para medir la eficiencia y eficacia de todo el sistema de innovación Colombia… Show more Funciones completadas• Seguimiento de indicadores• Presentación de informes de monitoreo y control de proyectos• Presentación de informe Hechos Relevantes (Ejecución Presupuestal)• Organización y seguimiento del Comité de Ideas• Seguimiento al archivo general de proyectos y de reporte a nivel mundialDetalles sobre la experiencia• En mi informe de práctica diseñé indicadores de gestión para medir la eficiencia y eficacia de todo el sistema de innovación Colombia, los cuales se implementaron para hacer seguimiento estratégico a los 83 proyectos que están en curso y en general a los objetivos estratégicos de la División. Descripción de la empresaCODENSA S.A. ESP. es una compañía colombiana, dedicada a la distribución y comercialización de energía eléctrica. Show less

Asesor Comercial para el asesoramiento y venta del seguro obligatorio ARL. Recibí curso en Salud Ocupacional y Seguridad Industrial.

Programa de asignación de becas de inglés a 2000 estudiantes de secundaria de escasos recursos, universidades y empresas de desarrollo de software u hotelería.

Docente del área de Ciencia y Tecnología en la asignatura de Física para Bachillerato.

Docente para preparación de estudiantes pertenecientes a colegios públicos para presentar el examen de estado SABER(ICFES) en las áreas de Matemáticas, Física e Inglés.