- I restructured the project area under my responsibility to set business expectations and gradually improve internal customer's satisfaction- I leaded a demand prioritization committee to improve communication and trust among customers and IT teams- Because of the effectiveness of reforecasts, I gained the headquarters trust and got the approval of additional budget whenever needed- Because of the good results, I took over responsibility for different project domains: finance, supply chain, logistics, administration, marketing and sales- Cashout followup, RFIs, RFPs and RFQs reviews- I Improved project staffing improving time to market, on scope indicators and enhancing business satisfaction- People management: improved attractiveness, one-to-one weekly meetings, shared goals, formal feedbacks through the year

- I reorganized the 5-year yearly planning for projects, expenses and direct capital. Performed ABC costing for IT activities speeding up monthly closure and decision taking by the management team- I took over IT controller and gained confidence from the IT controllers' network worldwide. - Results improvement cut down 1 FTE- Landing and reforecast accuracy objectives have been reached in all the years ( <1%)

- I defined and approved a logistics roadmap to anticipate productivity and qualitative gains that would only happen to the rest of the company 3 years later- I reviewed the warehouse process, planned and made available a solution to improve productivity without impact on the 24x7 operations. I documented and trained the operators.- I mapped Import/Export processes and implemented a solution to deliver financial gains on the drawback operation. I took over the key-user role for the acceptance tests.- I designed and implemented a workflow solution for clients and products to enhance data quality and productivity

- I chose a development multi-platform tool to make a modern, user friendly and easy to enhance solution available to the market dealers, improving their productivity- I rewrote the cash control system improving information accuracy and availability, minimizing financial loss and impact on the company's status in Central Bank