Daniele Di Donato Email & Phone Number

Marcianise, Campania, Italia

Customer service operator for the IQOS inbound Contact Service Center (technical assistance) and trainer for the startup of the IQOS callcenter outbound (sales).

Marcianise, Campania, Italia

Teverola, Campania, Italia

As a multi-contract telephone operator I offer commercial assistance to the users of different Italian water companies such as: ABC Napoli, Gran Sasso Acqua SpA, Acqua Pubblica Sabina SpA, CAM SpA, Acqualatina SpA, Sidra SpA. Among the offered services are the check of the invoices, the opening of tickets about inefficiencies, technical assistance inquiries, support on contracts and tariffs, appointments inquiries, e-mail answering. I also manage emergency calls and the goal of our team is offering the best experience in the shortest time often dealing with problematic and hostile customers.

Italy

For years I have been involved in e-Commerce both for the commercial aspect (sales / assistance) and in the installation of the platforms with Wordpress CRM. I am practical in using eBay and Amazon marketplaces and fairly good with Photoshop and Illustrator software.

Naples, Italy

I was in charge of debt recovery for Unicredit Bank and Intesa San Paolo Bank, through debtor's telephone contacts establishing with them repayment plans or suspension of payments.

Aeroporto Napoli Capodichino

I worked as a seasonal car rental agent (CRM). The working tasks consisted in vehicles check-in and check-out, products upsell, damages and vehicle thefts handling, vehicles movment, general office management. It was a dynamic context where problem solving was the key to succeed.

Aeroporto Napoli Capodichino

I worked as a seasonal car rental agent (CRM). The working tasks consisted in vehicles check-in and check-out, products upsell, damages and vehicle thefts handling, vehicles movment, general office management. It was a dynamic context where problem solving was the key to succeed.

Trieste, Italy

I was in charge of sorting out inbound calls implementing promotional sales campaigns, orders placing, logistic management, information and description of the products.

Trieste, Italy

As a telephone insurance consultant I was in charge of calculating auto insurance policies as well as thedevelopment and the estimation of household insurance policies.

Trieste, Italy

I was in charge of providing micro-loans for Agos and Findomestic finance companies for customers purchasing electronics. My task was filtering requirements, filling contracts, addressing customers to the best extension plan.

Milan, Italy

My role consisted in answering emergency calls in order to send roadside assistance. The activity included reservations for replacement cars, technical assistance, refunds, analysis of contractual terms.

Bachelor’S Degree In Political Sciences, European Studies

Professional Course, Spanish Basic

“Spanish Course” offered by Orienta employment agency

Corso Di Formazione Sap Intensivo Moduli Mm/Fi Con Basi Di Customizing

Customizzazione Modulo MM/FI; Gestione Anagrafica Materiale; Processo d'acquisto (RDA-ODA-EM); Fattura MM (MIRO); Gestione inventario.

Cqc, Carta Di Qualificazione Del Conducente

Driver Certificate of Professional Competence (CPC). People transportation

Professional Course, Marketing And Communication Course Offered By Manpower Of Caserta (Italy).

"Marketing and Communication” course offered by Manpower employment agency in Caserta (Italy)

Corso Professionale, Web Master At The Avs Studio Of Mariglianella (Neaples).

“Web Master and Graphic” Course at the AVS Studio of Marigliano (Italy)

License Of Theory And Sol-Fa

License of music theory and sol-fa released by the Conservatorio G. Martucci of Salerno (Italy)

Diploma Istituto Tecnico E Professionale, Qualified Mechanics Technician

High school certificate as qualified mechanics technician released by the High School F.Giordani of Caserta (Italy)