Graduated in Political Sciences through the years I have been able to accrue a great deal of experience in the field of customer care and in sales for several renowned companies such as IQOS, Hertz, Europ Assistance, Unieuro, Genertel , Illycaffè, Vodafone. I also worked independently in e-commerce field.I spent short and long time periods abroad mainly for cultural exchanges, this improved my ability to relate with different cultures and getting better with foreign languages.I consider myself a respectful, honest and reliable person I do not like career but I believe in personal growth and in developing new skills in order to do as best as possible my own job.
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Customer Service Operator And TrainerComdata Group Nov 2022 - Feb 2023Marcianise, Campania, ItaliaCustomer service operator for the IQOS inbound Contact Service Center (technical assistance) and trainer for the startup of the IQOS callcenter outbound (sales). -
Specialista Della FormazioneComdata Group Oct 2022 - Feb 2023Marcianise, Campania, Italia
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Inbound Customer Service RepresentativeMediacom S.R.L Apr 2016 - Aug 2022Teverola, Campania, ItaliaAs a multi-contract telephone operator I offer commercial assistance to the users of different Italian water companies such as: ABC Napoli, Gran Sasso Acqua SpA, Acqua Pubblica Sabina SpA, CAM SpA, Acqualatina SpA, Sidra SpA. Among the offered services are the check of the invoices, the opening of tickets about inefficiencies, technical assistance inquiries, support on contracts and tariffs, appointments inquiries, e-mail answering. I also manage emergency calls and the goal of our team is offering the best experience in the shortest time often dealing with problematic and hostile customers. -
E-Commerce ManagerIndipendent Jan 2012 - Dec 2017ItalyFor years I have been involved in e-Commerce both for the commercial aspect (sales / assistance) and in the installation of the platforms with Wordpress CRM. I am practical in using eBay and Amazon marketplaces and fairly good with Photoshop and Illustrator software.
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Phone CollectionEuroservice S.R.L Sep 2015 - Dec 2015Naples, ItalyI was in charge of debt recovery for Unicredit Bank and Intesa San Paolo Bank, through debtor's telephone contacts establishing with them repayment plans or suspension of payments. -
Rental Car AgentHertz Apr 2015 - Aug 2015Aeroporto Napoli CapodichinoI worked as a seasonal car rental agent (CRM). The working tasks consisted in vehicles check-in and check-out, products upsell, damages and vehicle thefts handling, vehicles movment, general office management. It was a dynamic context where problem solving was the key to succeed. -
Rental Car AgentHertz May 2014 - Oct 2014Aeroporto Napoli CapodichinoI worked as a seasonal car rental agent (CRM). The working tasks consisted in vehicles check-in and check-out, products upsell, damages and vehicle thefts handling, vehicles movment, general office management. It was a dynamic context where problem solving was the key to succeed.
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Hotline Operator And E-CommerceIllycaffè Jul 2011 - Dec 2011Trieste, ItalyI was in charge of sorting out inbound calls implementing promotional sales campaigns, orders placing, logistic management, information and description of the products. -
Car Insurance ConsultantGenertel Feb 2011 - May 2011Trieste, ItalyAs a telephone insurance consultant I was in charge of calculating auto insurance policies as well as thedevelopment and the estimation of household insurance policies. -
Funding Desk EmployeeUnieuro Dec 2010 - Jan 2011Trieste, ItalyI was in charge of providing micro-loans for Agos and Findomestic finance companies for customers purchasing electronics. My task was filtering requirements, filling contracts, addressing customers to the best extension plan. -
Roadside Assistance OperatorEurop Assistance Nov 2006 - Jun 2007Milan, ItalyMy role consisted in answering emergency calls in order to send roadside assistance. The activity included reservations for replacement cars, technical assistance, refunds, analysis of contractual terms.
Daniele Di Donato Skills
Daniele Di Donato Education Details
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European Studies -
FormatempSpanish Basic -
Gjordan Di Gauss Jordan S.R.L.Corso Di Formazione Sap Intensivo Moduli Mm/Fi Con Basi Di Customizing
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Department Of Motor VehiclesCarta Di Qualificazione Del Conducente
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FormatempMarketing And Communication Course Offered By Manpower Of Caserta (Italy).
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FormatempWeb Master At The Avs Studio Of Mariglianella (Neaples).
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Conservatorio G. Martucci Of Salerno ItalyLicense Of Theory And Sol-Fa
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Itis F.GiordaniQualified Mechanics Technician
Frequently Asked Questions about Daniele Di Donato
What is Daniele Di Donato's role at the current company?
Daniele Di Donato's current role is Customer care representative.
What schools did Daniele Di Donato attend?
Daniele Di Donato attended Universita Degli Studi Di Napoli "l'orientale", Formatemp, Gjordan Di Gauss Jordan S.r.l., Department Of Motor Vehicles, Formatemp, Formatemp, Conservatorio G. Martucci Of Salerno Italy, Itis F.giordani.
What are some of Daniele Di Donato's interests?
Daniele Di Donato has interest in Social Services, Lettura, Viaggi, Environment, Human Rights, Arts And Culture, Musica.
What skills is Daniele Di Donato known for?
Daniele Di Donato has skills like Microsoft Excel, Microsoft Word, Powerpoint, Photoshop, Social Media, Gestione Vendite, Vendite, Social Networking, Assistenza Clienti, Conoscenza Lingua Tedesca Livello B1, Conoscenza Lingua Inglese Fluente, Strategia Di Marketing.
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Daniele Di Donato
Servizi Di Ingegneria E Architettura D-Cubo | Titolare Del Brand Professioneimmobili.ItRome1yahoo.com2 +393346XXXXXX
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Francesco Daniele Di Donato
Avvocato – Contenzioso Tributario | Manager Associate – Morri RossettiMilan -
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