Human Resources generalist professional with 8 years of experience and deep understanding in Payroll, Recruiting and Business Partnership, and most recently having the opportunity to lead the local Service Transition activities in Brazil, which consists in a bridge among the project partners, understanding the customer expectations to develop the working plan to the operations team.Working in the project team, I’m being prepared and qualified to daily work with new challenges, solving conflicts and plan the deliverables along with the teams and the customers.Great learning, communication and analyzing skills, being responsible for process improvements that impact all the teams by managing all the pending actions. Organization of regular meetings with managers to understand their needs, gaps and propose solutions, as well as creating new positions in order to realize it. Responsible for training new employees and customer on accessing internal tools and applications. Leading the team to a better administration of SLAs.Commitment and excellence by initiative, disposal to work and improvements solutions.