In charge of customer service for tannery direct accounts, and support of warehouse sales teams located overseas (UK, USA, Thailand, South Africa and Mexico).Activities:• Management of the entire order fulfillment cycle, from development of the new bespoke leather article, to bulk-production exports.• After sales support and customer relationship monitoring• Technical support and training of warehouse sales personnelInsights: I felt that every hide sold by a tannery… Show more In charge of customer service for tannery direct accounts, and support of warehouse sales teams located overseas (UK, USA, Thailand, South Africa and Mexico).Activities:• Management of the entire order fulfillment cycle, from development of the new bespoke leather article, to bulk-production exports.• After sales support and customer relationship monitoring• Technical support and training of warehouse sales personnelInsights: I felt that every hide sold by a tannery warehouse to any customer in the world is the first and most powerful business ticket of the tannery brand. So why not connecting it to the tannery web site? This was achieved by developing a QR code on the flesh side of the hide, providing the customer quick access to the technical features of the article, and a direct connection to the wider color range available in the warehouse e-commerce area. Show less

• Target: Development of OEM market in process control automation• Reference Areas: Emilia-Romagna region, Eastern Europe and Balkans• Activities in Italy and abroad: - International expositions (ElectroExpo, Scanautomatic, Cibustec, SPS IPC Drives) - First contact and meeting with system integrators and technical departments of OEM in different industries (food, wine, plastic extrusion, ceramic, packaging, bank services, nuclear medicine), first analysis of the… Show more • Target: Development of OEM market in process control automation• Reference Areas: Emilia-Romagna region, Eastern Europe and Balkans• Activities in Italy and abroad: - International expositions (ElectroExpo, Scanautomatic, Cibustec, SPS IPC Drives) - First contact and meeting with system integrators and technical departments of OEM in different industries (food, wine, plastic extrusion, ceramic, packaging, bank services, nuclear medicine), first analysis of the customer’s project, sale-proposal technical development, introduction and test of the new solution - Customer service and after sale development New customers after six months: system integrators in food & wine industry and microwave humidity-control engineering, burners OEMs Show less

While looking for a new position, I decided to learn a little more and improve myself

I joined Feltre team in:- Customer service & remote technical assistance for foreign customers- Creation of spare-parts stock and data base of Dynavac drying and leather-stretching system- International logistics management

Targets:- Brand-oriented widening of international sales network- Reference areas: MENA Region, Mediterranean Coutries, Africa, Latin America- First contact and meeting with distributors, sale proposal editing, test and market introduction of the motorsNew markets after one year: Portugal, Cyprus, Tunisia

Main markets: Northern Africa, South America, Eastern Europe and Western AsiaSince the foundation of the company, I have been assisting the Sales Manager in:- First meeting (fairs or visits abroad) and assessment of the productive needs of the customer- Sales proposal editing (machinery/spare parts/technical assistance)- Export and delivery procedures- Customer service activities

Daily press review preparation, Consulting support of international tender competition (ExTender System), Setup of AIB's business mission in Russia (October 2010)