Daniel Hunt, Mba, Pmp, A-Csm, Cspo Email & Phone Number

Chicago, Illinois

I serve as the Scrum Master for teams involved in new product development within the Claims Data space at Vizient/SG2.My role involves guiding teams in planning, working towards, and achieving their goals, with a continuous focus on the next milestone. I facilitate Scrum Ceremonies and foster a collaborative environment to enhance teamwork. Additionally, I provide coaching on Agile practices to support teams in self-improvement, and I strive to maintain a friendly and enjoyable work atmosphere.Collaborating with other Scrum Masters, I share best practices, discuss new initiatives, and provide updates on ongoing efforts. Working closely with teams, I assist in documenting, discussing, and sharing Key Performance Indicators (KPIs) while actively seeking ways to enhance productivity.

Greater Chicago Area

Manage application deployment projects via Agile Methodologies. Host daily stand up meetings and other Agile ceremoniesHost sprint planning, backlog grooming and sprint retrospective meetings centered around regular releases every two weeksCoach the team on performance and work with Product Owners to help prioritize the work in progressProvide stakeholders with up to date information via burn down charts and sprint reportsInstruct team members on using Team Foundation Server (TFS) and keep everyone's work up to date by ensuring all progress is properly documentedManage infrastructure related projects via Kanban using Trello

Greater Chicago Area

Gather requirements, compile budgets, set milestones and ensure execution of technology projects for high-availability hosting environments.Set agenda for and host regular meetings for application support teams and data center staff discussing recent incidents, pending maintenance and upcoming projects. Facilitate discussion among many separate teams.Perform regular billing analysis to identify and correct billing discrepancies as well as researching and answering ad hoc client billing questions. Investigate suspicious traffic patterns and take action to prevent malicious traffic from continuing.Draw up, review and compile procedural documentation, SLA documents, Requests for Proposals, client communications and other documentation. Author incident communication and maintenance notification. Ensure clients are notified and receive regular updates during hosting outages.Provide 24-hour on-call business escalation for outages. Manage live incidents by identifying and engaging to quickly investigate and resolve the problem. Following up afterward with detailed Root Cause Analysis and submitting incident reports to management and clients.

Greater Chicago Area

Production Support Lead for 24 x 5 high security specialty lockbox, managed incident resolution, prioritization and assignment.Triaged, diagnosed and resolved Priority 1 incidents by mobilizing support resources. Ensured all SLAs were met and business as usual quickly returned.Supported and improved a large business expansion doubling volume and tripling capacity.Managed incident review calls where support incidents and how to mitigate them in the future were discussed with IT, vendor resources and operations managers and leads.Represented Production Support at defect review sessions where defects were identified and prioritized for inclusion in the release schedule.Planned and executed a seamless site move and equipment upgrade across three-day weekend with zero downtime and no missed SLAs.Added interim Systems Administrator duties for six months until finding a replacement.

At GSB, I managed a team of three support analysts with a mission to implement software updates, support end users and ensure software bugs are resolved. I worked hands on migrating live systems with minimal downtime. Developed new employee orientation program adopted for use by the entire bank. I facilitated communication within the bank via weekly activity summaries sent to team members and bank managers. I created technical documentation of problem resolutions, installation steps and proper workflows. I served on the Executive Committee of a Software Users Group. I am trained in banking regulatory compliance.

Certificate, Project Management

Mba, Management Information Systems And Economics

Bs, Finance