Daniel Elliott Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

• Management of over 50 accounts, generating more than $2.6M in annual revenue.• Coordinate client projects through all phases of laboratory operations, ensuring smooth workflow and efficient execution to meet SLA’s.• Develop comprehensive bids and quotes, leveraging industry knowledge and pricing strategies to effectively meet client needs and secure profitable business opportunities.• Act as a liaison between clients and laboratory personnel, effectively communicating project requirements, updates, and resolving any issues or concerns that may arise.• Collaborate with laboratory teams to meet project-specific requirements, ensuring data accuracy and maintaining precision and quality. Facilitate effective communication of turn-around times, hold times, and sample-related matters, providing timely updates to clients.• Communicate with clients to provide detailed information about the nature of samples being submitted to the laboratory, addressing any questions or inquiries.• Provide support to the sales staff, assisting in client acquisition, proposal preparation, and presenting information to potential clients.• Comply with the company's Quality Assurance Program and other policies, ensuring adherence to established standards and guidelines.

Novi, Michigan, United States

Complete accountability for the strategic planning, organization, and project management of 60 client accounts, including multiple Fortune 500 companies representing over $3M in annual revenue.Establish a trusted strategic advisor relationship with clients that drives the continued value of our products and services through relationship building, account analysis and ensuring that expected program goals and SLA’s are met and exceeded.Identify and effectively cross-sell additional supplier program opportunities to generate year over year account growth and increase profitability.Monitor, analyze and report on client KPI’s including, but not limited to TET, TAT and Hold/ACSF status and highlight areas for business process improvements.Continuously evaluate client requirements and incorporate the appropriate project management plans, documents, and processes to maintain schedules and budgets.Communicate cross-functionally with internal departments to translate client needs into action plans, achieve process optimizations, and ensure client satisfaction.Build and improve on existing processes for onboarding clients / services, cultivate long-term relationships and maintain critical interdepartmental communication.Analyze business practices to identify financial management opportunities, process gaps and system inefficiencies to improve performance. Develop SOP’s for the department to facilitate the training and adoption of new company implemented technology initiatives.

Novi, Michigan, United States

Supported a team of seven Project Managers to ensure client requests, submissions, and issues were handled efficiently and professionally.Documented all facets of submissions, including revisions, quotations, sample returns, revised Test Request Forms, Test Sample Receipts, submission packets and labels.Developed and maintained productive client relationships through professional service and proactive communication.Processed client orders for sampling media and provided recommendations based on their project needs.Communicated directly with labs, technical staff, business development/service delivery staff, and collections staff to ensure client requests remained on schedule.Promoted from an Assistant to a Project Manager in two years after being recognized for my depth of institutional knowledge and ability to build relationships with clients.

Novi, Michigan, United States

Led, managed, and held accountable a team of six Technicians and Specialists responsible for the intake and distribution of samples for programs representing $13M in annual revenues.Collaborated cross-functionally with the seven laboratory divisions ensuring samples were properly received, deadlines were managed, and issues were addressed in a timely manner.Served as the main point of contact for the Client Services team executing client requests, special projects, and order changes to ensure accuracy. Established inventory controls for field supplies by tracking current and forecasting future needs to ensure optimal inventory levels and reduce waste. Reviewed existing processes, implemented optimizations and developed over 20 SOP’s for the Samples team to ensure accuracy, uniformity and efficiency in the department.Recognized for my project management and communication skills and offered the opportunity to advance into Client Services.

Novi, Michigan, United States

Received, reviewed, logged, and distributed incoming samples, auditing documents for accuracy and prioritizing them based on client specified due dates.Handled the delivery of all laboratory and sampling supplies logging them in the system and storing them in the correct location for quick retrieval and order fulfillment.Filled client requests for sampling supplies with a focus on quality and accuracy. Assembled components for the company’s proprietary sampling media for client and internal quality control uses.Supported the Accounting team by updating customer records, creating batches for invoicing, and following up with clients on past due invoices.Streamlined departmental processes and procedures, ensured consistency, and maximized efficiencies, while maintaining a focus on quality.

Novi, Michigan, United States

Ensured that all samples received were entered into Omega within the same day of receipt and prioritized according to holding times and rush or regular turnaround.Inspected the document requirements and communicated any abnormalities or unacceptable conditions to the Project Management team or to client directly.Verified all test codes were entered accurately and rapidly such that turnaround times could be respected, and client satisfaction maintained.Sent out any tests that required subcontracting to an accredited laboratory that had been designated by a supervisor.Followed and maintained the organization’s quality assurance policies and procedures.