Daniele N. Email and Phone Number

Acting as a Technical Support Engineer for Personetics (Self-Driving Finance), their main responsibilities include:Incident resolution via ZenDesk for major banks in the US and Canada.Log verification and issue detection on a Java web application using Apache-Tomcat and WebSphere.Replication of bugs, frontend issues, and logic issues on a virtual environment.Customer SaaS application upgrades.API request/response simulation and web application performance testing (Using Python).Automation of environment creation using pure Ansible/Python.

NFVI Operations - May 2021 to May 2023Troubleshooting and upgrading the virtualization environment (VMWARE, VCLOUD, OPENSTACK, ANSIBLE TOWER).Leadership in automation projects using Ansible and Python.Establishing contact with vendors for root cause analysis (RCA), contract reviews, service and software acquisition.Managing incidents and critical issues related to the hardware infrastructure environment on servers (NOKIA, HUAWEI, HP, DELL).Planning, conducting, and executing large-scale changes in the infrastructure environment.Site acceptance and acting as a DEVOPs, preparing environments for application deployment.Prepaid - Sep 2019 to May 2021Providing support for intelligent voice network platforms, responsible for managing over 20 million active users in the operator's network.Evaluating and proposing improvements in service monitoring, reviewing infrastructure and client application KPIs.Acting as SRE, developing site monitoring dashboards using POWER BI, MONGO DB, REDIS, and Python APIs.Mentoring and internal training for tier 1 and tier 2 support teams.Regularly participating in conferences and war rooms for critical and highly complex events involving other technical and business areas of the company.

PA Virtual Robot (Joice) - OI• Development of a virtual robot using Python microservices and IBM Watson NLP. Development of cloud telephony infrastructure using Amazon Web Services (AWS) (direct connection, VPC, EC2).• Pricing of assets and analysis of technical feasibility of solutions, coordination, and vendor selection.• Troubleshooting and configuration of network, SBC (Oracle), and 128T router in AWS cloud, development of technical documents.• Facilitation of meetings with the end client and vendors.• Presentations and technical architecture design.SHV Energy - Implementation of ServiceNow (ITSM) at Super Gás Bras• Collaboration with a global team for the implementation of the ServiceNow ITSM platform at Super Gás Bras.• Development of processes (Problem Management, Incident Management, Change Management, Knowledge Base, and Service Catalog), as well as management and configuration of the CMDB. Development of system integrations using JavaScript.• Project executed using ITIL and SCRUM methodologies, both in service development and execution.Prudencial do Brasil• Identification of motivators for the "Journey to Cloud" and "Unlocking" of vendors.• Analysis of application and infrastructure portfolios, identifying dependencies, patterns, and evaluating the feasibility of migration.• Architecting hybrid cloud infrastructure "to be" and seeking "out of the box" solutions.• Cost/benefit modeling and creation of compelling business cases for migration.CO Digital Project - OI• Full-stack development of a portal to support the CO Digital application using the React.js framework (frontend) and Node.js microservices (backend), for integration between the application and regional partner units (PSRs).• Automated testing of the CO Digital application using JAVA and Selenium.