Daniele Naidi Email & Phone Number

Venice, Veneto, Italy

• Responsible for a pro-active and engaging communication in my region with a given portfolio of partners where I am the first point of contact, answering questions and following up when needed.
• Building a rapport and maintaining a good relationship with the accommodation partners, and helping them to succeed by identifying opportunities through data, market analysis and insights.
• Help identifying new potential partner leads and passing them onto appropriate team for a follow up.
• Responsible for dealing with Customer Service escalations that relate to my managed portfolio and resolving these in the most efficient manner for the business, partner and the customer.
• Supporting the organisation of events for partners, such as workshops and webinars.

Treviso, Veneto, Italy

• Market analysis, research of new potential customers, development of foreign markets and taking part in company presentations.
• First point of contact for sales agents, distributors and direct retailers in Italy and abroad. Keeping a regular communication about products updates, promotions and orders and delivery status, aiming to a long-term.
• Answering questions from clients and offering a prompt and efficient after sales customer service.
• Search for new suppliers, price negotiation and attending trade fairs.
• Monitoring of sales KPIs and preparation of corrective actions to achieve the objectives.
• Upload client’s orders into the system, preparation of transport documents, packing lists, invoicing and issuing of letters of credit.

London, United Kingdom

• Managing the Flagship shop of the company; responsible for P&L; organising Health & Safety and Food & Safety training and ensuring employees adhere to company’s policies & procedures at all times.
• HR duties: recruitment and induction plans and training new staff; responsible for staff level to deliver a smooth retail operation based on weekly and seasonal trading patterns; delivering and promoting an amazing.
• Monitoring staff productivity; maintaining staff records and record keeping of training hours, attendance and absence; passing them to the Payroll department. Managing HR issues such as attendance or poor performance.

London, United Kingdom

• Responsible for identifying new sales opportunity within the assigned area and work to a defined sales strategy.
• Presenting the company and products to new potential clients. Visiting the acquired clients on regular basis and building relationships with key decision makers.
• Drive performance and sales success across the organisation, delivering a return of investment within the designated area.
• Completing purchases orders, issuing invoices. Work closely with suppliers and logistic company to deliver a great service to clients.

London, United Kingdom

• Responsible for P&L, stock management, cost control and checking that inventory records are accurate.
• Forecasting requirements, prepare an annual budget, schedule expenditures, analyse variances, initiating corrective actions.
• Supporting new site opening by implementing systems, guidelines and strategies.
• Managing staff levels, wages, hours, contract labour to revenues. Recruiting, training and developing the team to maximise talent and to achieve KPIs.
• Managing relationships with key operations vendors. Tracking vendor pricing, rebates and service levels.
• Maintaining safe and healthy work environment by establishing and enforcing standards and procedures that comply with legal regulations.

London, United Kingdom

• Ultimately responsible for driving two “Pret” shops and accountable for all the areas of the business.
• Supporting the definition of the shops’ business strategies; seeking opportunities to increase sales and improve service; P&L responsibility.
• Ensuring that the Health & Safety and the Food & Safety working practices are adhered at all times.
• Monitoring and reviewing the performance of both shops with detailed weekly sales and KPIs reports; undertaking category sales mix, SWOT and competitor analysis.
• Managing a team of over 30 people; recruiting, training and motivating the team; recognising and rewarding outstanding staff performance; managing HR issues.
• Taking part in area meetings; planning team meetings and 1to1s with Assistant Managers.

City Of London, United Kingdom

• Managing the day-to-day operation of a twin store delivering excellent customer service.
• Supporting the definition of the shop’s business strategies; seeking opportunities to increase sales and improve service anticipating changes.
• Responsible for planning and forecasting; production, ordering and amount of labour; full profit and loss responsibility.
• Monitoring and reviewing store performance with detailed weekly sales and KPIs reports; analysing figures and taking the required action.
• Undertaking category sales mix, SWOT and competitor analysis.
• Securing that the store has the appropriate display and stock of products.

Treviso Area, Italy

• Supported the calculation of profit and loss statement and EBITDA.
• Called clients for overdue payments.
• Cost accounting, break-even analysis, variation analysis between the budget and final balance sheet.
• Edited reports such as client history, expired credits and general fixed cost monthly trend.

Bsc Administration, Finance And Control, Business Administration And Management, General

Thesis: “ Inflation: a Problem for Society and a Problem with a difficult Solution”

Accountancy