Daniele Naidi Email & Phone Number

Mogliano Veneto, It

Venice, Veneto, Italy

• Responsible for a pro-active and engaging communication in my region with a given portfolio of partners where I am the first point of contact, answering questions and following up when needed.• Building a rapport and maintaining a good relationship with the accommodation partners, and helping them to succeed by identifying opportunities through data, market analysis and insights.• Help identifying new potential partner leads and passing them onto appropriate team for a follow up.• Responsible for dealing with Customer Service escalations that relate to my managed portfolio and resolving these in the most efficient manner for the business, partner and the customer. • Supporting the organisation of events for partners, such as workshops and webinars.

Treviso, Veneto, Italy

• Market analysis, research of new potential customers, development of foreign markets and taking part in company presentations.• First point of contact for sales agents, distributors and direct retailers in Italy and abroad. Keeping a regular communication about products updates, promotions and orders and delivery status, aiming to a long-term business relationship with partners.• Answering questions from clients and offering a prompt and efficient after sales customer service.• Search for new suppliers, price negotiation and attending trade fairs.• Monitoring of sales KPIs and preparation of corrective actions to achieve the objectives.• Upload client’s orders into the system, preparation of transport documents, packing lists, invoicing and issuing of letters of credit.• Planning of advertising campaigns on Facebook Ads (conversion and lead generation) and Google Ads. Development and implementation of an email marketing strategy in order to retain e-commerce customers.

London, United Kingdom

• Managing the Flagship shop of the company; responsible for P&L; organising Health & Safety and Food & Safety training and ensuring employees adhere to company’s policies & procedures at all times. • HR duties: recruitment and induction plans and training new staff; responsible for staff level to deliver a smooth retail operation based on weekly and seasonal trading patterns; delivering and promoting an amazing customer experience at all times.• Monitoring staff productivity; maintaining staff records and record keeping of training hours, attendance and absence; passing them to the Payroll department. Managing HR issues such as attendance or poor performance.

London, United Kingdom

• Responsible for identifying new sales opportunity within the assigned area and work to a defined sales strategy.• Presenting the company and products to new potential clients. Visiting the acquired clients on regular basis and building relationships with key decision makers.• Drive performance and sales success across the organisation, delivering a return of investment within the designated area.• Completing purchases orders, issuing invoices. Work closely with suppliers and logistic company to deliver a great service to clients.

London, United Kingdom

• Responsible for P&L, stock management, cost control and checking that inventory records are accurate.• Forecasting requirements, prepare an annual budget, schedule expenditures, analyse variances, initiating corrective actions.• Supporting new site opening by implementing systems, guidelines and strategies.• Managing staff levels, wages, hours, contract labour to revenues. Recruiting, training and developing the team to maximise talent and to achieve KPIs.• Managing relationships with key operations vendors. Tracking vendor pricing, rebates and service levels.• Maintaining safe and healthy work environment by establishing and enforcing standards and procedures that comply with legal regulations.• Implementing new policies and procedures relating to the production process.• Acting as a liaison to senior management and board of directors to keep them up to date with shop operations.

London, United Kingdom

• Ultimately responsible for driving two “Pret” shops and accountable for all the areas of the business.• Supporting the definition of the shops’ business strategies; seeking opportunities to increase sales and improve service; P&L responsibility.• Ensuring that the Health & Safety and the Food & Safety working practices are adhered at all times.• Monitoring and reviewing the performance of both shops with detailed weekly sales and KPIs reports; undertaking category sales mix, SWOT and competitor analysis.• Managing a team of over 30 people; recruiting, training and motivating the team; recognising and rewarding outstanding staff performance; managing HR issues.• Taking part in area meetings; planning team meetings and 1to1s with Assistant Managers.

City Of London, United Kingdom

• Managing the day-to-day operation of a twin store delivering excellent customer service.• Supporting the definition of the shop’s business strategies; seeking opportunities to increase sales and improve service anticipating changes.• Responsible for planning and forecasting; production, ordering and amount of labour; full profit and loss responsibility.• Monitoring and reviewing store performance with detailed weekly sales and KPIs reports; analysing figures and taking the required action.• Undertaking category sales mix, SWOT and competitor analysis.• Securing that the store has the appropriate display and stock of products.• Ensuring that the Health & Safety and Food & Safety working practices are adhered at all times.• Recruiting, training and motivating the team; recognising and rewarding good staff performance; managing HR issues.• Managing a team of 22 people, developing the team and planning 1to1s with the key roles and Leaders.Achievements: • Awarded Top Shop in the City of London area in Q1 2015.• Awarded three times among the top 10 shops in the City of London area at the Quarter Brief.• Chosen as member of the Pret Chat Group (an annual meeting with Directors and CEO) as representative of my area's shops.

Treviso Area, Italy

• Supported the calculation of profit and loss statement and EBITDA.• Called clients for overdue payments.• Cost accounting, break-even analysis, variation analysis between the budget and final balance sheet.• Edited reports such as client history, expired credits and general fixed cost monthly trend.

Bsc Administration, Finance And Control, Business Administration And Management, General

Thesis: “ Inflation: a Problem for Society and a Problem with a difficult Solution”

Accountancy