Building, leading and developing a team of Customer Engineers and Principal Architects. Responsible for functional team management, hiring, retention, enablement and professional development.Managing a diverse team who drives adoption of Google Cloud AI, Data platform, Cloud and SaaS solutions for top customers.Collaborates with various stakeholders to understand customer needs and to find solutions that drive positive outcomes.Provide clarity and direction to the PreSales team using data on business performance metrics, pipeline generation and opportunities progression to drive territory growth.Fostering a diverse, inclusive, and purposeful environment with regular team feedback loops to improve team wellbeing, collaboration and performance.Proven track record in building teams, developing individuals and delivering outstanding outcomes for the business and our customers.Generative AI and AI Leader with cross industry practical application knowledge.

Head of Customer Engineering for Australian Telco, Media, Entertainment and Retail industries

Co Ventures is Australia’s first dedicated pre-seed venture fund. We focus exclusively on the pre-seed stage, investing in startups that are pre-product and pre-revenue. I’m a co-investor in Co Ventures Fund 1 via CMACK Ventures.

Responsible for the overall product vision, transforming customer insights and creative ideas into innovative software products and features. Working closely with each team (Engineering, Buying, Sales, Marketing, Production, Creative, Logistics and Finance), with a goal to deliver superior customer experiences to grow and expand the business.* Introduction and roll-out of Agile and Lean principles within the organisation to ensure rapid customer feedback loops to improve adaptability in a highly competitive business environment. Acting as agile coach for cross-company roll-out and Scrum Master/Product Owner for core engineering streams.* Leading a cross-functional Growth Hack team to explore and validate conversion rate optimisation opportunities.* Leading 2 key back-end infrastructure projects: an inventory management redesign and a new customer segmentation and targeting tool, pioneering the use of Amazon Web Services (Redshift). * Leading the cross-functional team to create and launch the “Outlet” section in the online store which took the outlet category from representing 5 to 20% of overall revenue.* Mentoring of agile coaches and product managers within the organisation.

Heading a team of 20 engineers, testers and business analysts, responsible for:* Product (software architecture, roadmap planning, solution definition, business analysis...).* Technical infrastructure (development and production environments).* Implementation of new customers, configuration and data management.* Programming and systems administration (Open Source environment: LAPP -Linux, Apache, Python, PostgreSQL-).

Leading the newly created Merchandising Solutions team, responsible for bringing to market a new technology of travel agency desktop tools, which conveyed to the offline environment the benefits of the online channel (eg the benefits of flexible, dynamic user interfaces) whilst protecting the travel agent’s differentiation by offering expert user options.Working closely with Marketing and Sales on positioning the product within the overall portfolio and communicating its value proposition.

Working with Senior Management and Product Management teams to define the 3 year product vision / strategy. Providing internal consultancy to drive the key processes to support innovation and implementation of the product strategy.

Responsible for the definition of long term product vision and overall P&L performance. Working with sales, customers and engineering to prioritise features and functionality for development that were in-line with the product vision.Working with internal teams to define product pricing through internal in-depth cost analysis (development and operational) and external competitor analysis.

Responsible for business requirements analysis, specification sign-off and implementation management for the Amadeus Airline Ticketing Platform. Key achievements:* Definition of a standard baseline solution to reduce time to market and implementation costs. * Definition of a streamlined implementation procedure.* On-going pre-sales presentations and requirements workshops.* Business requirements analysis and IT consultancy for Iberia and Japan Airlines (JAL).

Responsible for coordinating the implementation of Amadeus e-ticket.Key achievements include the reduction of time to market delays by the introduction of a new implementation procedure validated by all parts, contributing to the leadership of Amadeus in this strategic feature. Implementation of more than 10 carriers.In recognition of this outstanding service, the International Air Transport Association (IATA) selected Amadeus as a preferred partner in its endeavour to achieve ticketless travel by 2007.

Responsible for the definition of external people management tools. The architecture of this project integrated processes from Lotus Notes, SQL Server and SAP MM.

Responsible for the design of a new corporate web site and customer portal.The customer portal was based on a Customer Relationship Management model and adapted to the new sales division structure. The business approved the concept/design for development.

Responsible for the design and development of a customised sales and production management system using Microsoft Access and Visual Basic technologies. The final application included 30 graphical user interfaces and more than 40 reports.