Total Leadership is a team of experienced consultants passionate about leadership development.Our extensive knowledge has been built over the years, working with large corporations on a global scale in different languages. We have a solid track record of delivering high-standard training programmes.Our aim is to become a loyal partner who accompanies you in every step of your professional development.Total Leadership develops professionals with the aim to unlock their full potential at heart.Working through a wide spectrum of coaching and corporate training programmes we become trusted partners of organisations worldwide.

This Advanced Leadership Program for Executives is tailored and meticulously designed to provide participants with a comprehensive set of skills and strategic insights. Through this course, participants will gain a nuanced understanding of advanced leadership principles, equipping them to navigate complex challenges in today’s dynamic business environment. The curriculum emphasizes practical applications, enabling participants to enhance their decision-making capabilities, foster effective communication, and cultivate a strategic mindset. By engaging in case studies, interactive sessions, and real-world simulations, attendees will develop the confidence and resilience needed to lead teams successfully. The course also offers networking opportunities, allowing participants to connect with peers and industry experts, fostering a collaborative learning environment. Ultimately, participants will emerge from the program with an elevated leadership toolkit, poised to drive positive organizational change and achieve greater success in their professional roles.

The International University of Monaco (IUM) is located in the Principality of Monaco, Monte-Carlo on the French Riviera.IUM offers undergraduate and graduate degrees in business specialising in: Finance, Luxury, Marketing, Sports Business Management and International Management.With 60 nationalities represented in the student body and faculty, it is the premier institution for higher education in the Principality of Monaco.During the "Audit of a Luxury Service" course, I assist students with the following:- Grasping the nuances and essential components of luxury and service, as well as their implementation through the luxury selling ceremony within the luxury service and retail sector.- Gaining insights into the very foundation of auditing: the decision-making process within the consumer's psyche, and its intricate connection to luxury services.- Acquiring knowledge of the various stages of the selling ceremony, encompassing an appreciation of the distinct mindsets of customers and salespeople. We also delve into the profound impact of communication, with a strong emphasis on cross-cultural communication.- Developing a deeper comprehension of the Mystery Shopping tool and NPS, which proves invaluable for assessing customer satisfaction.

As an Associate Professor at Glion Institute of Higher Education, I have the privilege of educating the next generation of hospitality industry leaders. With more than 50 years of excellence, Glion is not just a renowned Swiss hotel school; it's a beacon of innovation and knowledge in the field of hospitality management.My role here is twofold:Teaching "Behavioural Aspects of Customer Engagement": In today's competitive business landscape, understanding customer behaviour is paramount. I have the honour of guiding our students in exploring the intricate nuances of customer engagement. Through this course, we delve deep into the psychology and sociology of customer interactions, equipping our students with the insights needed to create exceptional guest experiences.Teaching "Introduction to the Luxury Industry": Luxury is a world of its own, characterized by elegance, exclusivity, and impeccable service. As an educator, I introduce students to the captivating realm of luxury, shedding light on its history, evolution, and contemporary relevance. By the end of the course, our students are well-versed in the unique dynamics of this industry.Glion Institute of Higher Education is not just a school; it's a global hub of knowledge and networking opportunities. Our internationally recognized International Hospitality Business degrees, offered both in Switzerland and London, are the stepping stones to success for aspiring hospitality professionals.I am proud to be a part of this esteemed institution, nurturing the talents of tomorrow's leaders and contributing to the continued legacy of excellence in the hospitality and luxury sectors.

I support professionals in overcoming their obstacles and achieving their professional goals. Using mixed techniques, from traditional business coaching to interactive tailor-made training, I help my clients to increase their potential awareness and to improve working relationships. So far I have worked with professionals in the mid-senior management in the following industries: engineering, luxury retail, finance, insurance, banking, automotive, IT, corporate training, construction, hospitality, shipping, pharmaceutical, management consulting.FIELDS OF APPLICATION:- Effective team coaching- Change management and Conflict Resolution- Coaching leadership- Personality profiling- SalesEXPERTISE IN:- Leadership Development- Neuro-Linguistic Programming and Effective Communication Techniques- Psychometric tools for the corporate environment- Change Management- Selling techniques with emotional intelligence

Planning and implementing sales, marketing and development programs, targeted toward existing and new markets by performing the following duties personally or through subordinates.Developing and following the relationship with clients aimed to create business opportunities. Developing and delivering training and coaching programs in line with company style and mission, ensuring always the highest standards.Driving opportunities for retail management consulting operations and supporting the Head Quarters for the execution of it.

Responsibilities included:- Monitor and analyse current market conditions for clients- Initiate strategies to make steady profits and reduce losses- Monitor, review and analyse strategies in marketing, sales, advertising and other fields of operations- Manage time management and team building- Create strategies for existing accounts to generate business- Create and update client profiles- KPIs analysis

Ermenegildo Zegna concession in Harrods, London.

International Product Manager for Amati (luxury furniture).From October ’07 to February ’08, worked in London with the task of launching the business in the UK. I have also worked and developed the Norwegian, Netherlands market.Responsibilities included: - Understanding and analysing foreign markets - Market research (Preparing quantitative and qualitative analysis tasks) - Customer and competitive analysis- Pulling together promotional strategies - Product selection for foreign markets - Design & business consultation - Monitoring the product life cycle (PLC)