Manager Implementation Services
CurrentThe Manager of Implementation Services plays a pivotal role in ensuring customer success pertaining to our platform launch services. As a manager, I am well-versed in Google Marketing Platform products and familiar with the operational phases required to successfully support a client during onboarding. The role is responsible for the management of the department, including employees, processes, productivity and services output. I also act as a coach, mentor and escalation point for team members, oversee processes and documentation, and deliver internal training and development.