* Provided technical support for > 50 Staff and managed > 100 computers in a mixed Windows environment (2000, XP, Vista, Server 2003). * Deployed and maintained computers in classrooms and in student-accessible labs secured with a PC-Tab alarm system. * Ensured sufficient data security using firewalls, content filtering, account policies and anti-virus. * Monitored content filtering and web usage to ensure students don't have access to inappropriate material. * Coordinated with contractors for IT Related services (wiring, web hosting, etc). * Updated, developed, and implemented policies pertaining to Information Technology for staff and students.

* Developed various applications including Front Line (client/server customer support tool), TV Anywhere (over the Internet IPTV service), Dial Up/High Speed Internet provisioning wizards, and hardware setup wizards for EMTA devices (voice cable modems). * Demonstrated and supported v.1 Labs products at international trade shows including NCTA, SCTE, and CES. * Visited clients on site (North & Latin America) in order configure trials, plan projects, and develop interoperability with various service provisioning systems. * Wrote a lightweight SNMP library for .NET following applicable RFC documents in use by all of v.1 Labs Products.

* Deployed and maintained computer labs accessible to both students and the public. * Administered UNIX and Novell servers. * Served as liaison between system users and senior technical support staff. * Utilized a job action request tool (Inventory Resource Manager - IRM) to keep track of job requests and inventory. * Excelled at resolving challenges provided by both students and faculty members in a professional and timely manner. * Troubleshot hardware problems and replaced equipment as necessary.

* Produced a technical manual for the SAWS Project (a soft/hardwood growth and yield model for the province of NS) aimed at future developers and users of the project. * Developed a graphical user interface in VB 6.0 and later ported it to Visual Basic (.NET) that interacted with the Fortran back end (SAWS) in order to automate the process of producing graphs and charts that were used to develop reports for the Minister of Natural Resources. * Worked with members of the Geographical Information Systems team in order to produce methods of displaying data (various types of maps) at projected future dates. * Interfaced various Linear Problem Solving software packages with Spectrum (a US Forest Management and Modeling System) and similar applications in order to bypass certain mathematical dependencies. * Reported on a bi-weekly basis to the Woodlot Supply group who were tasked with optimizing forestry practices in Nova Scotia in order to keep the industry self sustainable.