Daniele Serapiglia Email & Phone Number

Barcelona, CT, ES

Barcelona Area, Spain

• With over 2 billion bookings globally Kigo is the trusted platform for vacation rental management companies. Designed to maximize revenue and streamline operations, Kigo allows vacation rental managers to enhance the.
• Establish strong customer relationships and provide high-level account management
  
• Grow business by anticipating customer needs and providing a high level of customer service
  
• Facilitate periodic conference calls with clients to understand client satisfaction, use of the Kigo product suite and sell additional Kigo services
  
• Work closely with all Kigo departments to coordinate client needs and ensure client success
  
• Coordinate the resolution of client issues and service requests for assigned clients
  

Barcelona Area, Spain

• Wanup a new type of loyalty club for a new generation of travellers that brings together independent hotels and international hotel chains into a singular rewards programme. Our aim is to be the biggest Global Loyalty.
• Responsible for developing and sustaining hotel partner relationships within the assigned areas in Italy, Spain and other European destinations
  
• Driving the implementation process of Wanup new partners to get them live on wanup.com
  
• Acquisition of new properties, and proactively ensuring Wanup Hotels are onboarded
  
• Develop and sustain strong partner relationships, by delivering superior consulting services, ensuring regular communication with key partners
  
• Secure the loyalty program is deeply understood and correctly executed by Wanup hotel partners.
  

Barcelona

• Influencing accommodation providers to add their establishment to the Odigeo Connect platform
  
• Be the permanent contact person for hoteliers until they are fully online and bookable
  
• Gather market and customer information and creating a database in Salesforce
  
• Provide efficient service and extranet training, and ensure the connection to Channel Managers
  
• Ensure top quality descriptions, pictures and general information on the online establishments
  
• Explain company requirements and philosophy, and transmit confidence to partners
  

Barcelona Area, Spain

• The running of a multicultural sales team focused on converting customers inbound phone calls, e-mails and live chats to online accommodation reservations.
  
• The management of the customer service daily operation to meet targets.
  
• Effective management knowing how to handle periods of change and lead the team, guiding, motivating and encouraging best behaviors.
  
• Conduct regular 1:1 meetings and team meetings to maintain focus and motivation, to increase performance and meet targets.
  
• Prepare daily, weekly, monthly reports analyzing the performance and the results.
  
• Handle and oversee the management of operational issues such as complaints and overbookings.
  

Barcelona Area, Spain

• Answer inbound customer calls and e-mails providing information about products.
  
• Respond to customer inquiries with same-day responses.
  
• Handle orders through SAP, track shipments, liaise between the customer and international couriers, solve customer complaints and process returns.
  
• Communicate customer needs to all relevant stakeholders in the organization.
  
• Follow SOP’s to support effective order management, credit management, and invoicing.

Spain

• I was the public relations coordinator in the hotel as well as being responsible for the leisure activities that were on offer.
  
• I was in charge of introducing professional shows and I also performed in shows for adults and children.
  
• ME Ibiza***** (Ibiza), Gran Meliá Salinas*****GL (Lanzarote), Sol Lanzarote**** (Lanzarote), TRYP Vielha Baqueira**** (Valle de Arán).

Postgraduate In Digital Marketing, Marketing/Marketing Management, General

It is an innovative and updated program that adapts to the demands of the market and combines the techniques of Digital Marketing and.

Master In Tourism Languages And Intercultural Communication

It provides a strong preparation and knowledge about the tourism professions and the different aspects of tourism (cultural.

Bachelor'S Degree In Foreign Languages ​​And Literatures