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@gohealth.com
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Daniel E Sandoval is listed as Workforce Management Analyst at GoHealth, a with 1573 employees, based in Charlotte, North Carolina, United States. AeroLeads shows a work email signal at gohealth.com and a matched LinkedIn profile for Daniel E Sandoval.
Daniel E Sandoval previously worked as Senior Workforce Analyst at Teleperformance and Quality Assurance Supervisor at Teleperformance. Daniel E Sandoval holds Master Of Science (Ms), Integrated Marketing Communication from Nazareth College.
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AeroLeads found 1 current-domain work email signal for Daniel E Sandoval. Compare company email patterns before reaching out.
Seasoned data analyst with vast knowledge in Workforce Management and Quality Assurance. I have over 6 years of experience driving profitability and performance within the call center industry. Increasing margins through operation expenses optimization is my specialty. Forecasting, predictive modeling and continuous improvement are my day to day jam. I recently moved from NY to the Charlotte area. I hold a master's degree in integrated marketing communications, and a bachelor's degree in business administration. I am fluent in both, English and Spanish.
Listed skills include Leadership, Fully Bilingual English, Microsoft Office, Microsoft Access, and 14 others.
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North Carolina, United States
• Maximize operating margins by identifying opportunities to enhance the efficiency of our sales teams.• Prepare and present performance findings that can translate into increased sales (actionable insight reports)• Design and automate reports on an as needed basis utilizing VBA excel macro to improve execution time and quality of content
Bogotá D.C., Colombia
• Managed a workforce team to ensure service level goals, adherence goals, effective real time management, data accuracy, efficient agent scheduling and effective communication within other departments• Forecasted annual, monthly, daily and intraday call volume in order to determine long-term and short-term hiring needs for a 500+-agent-account• Achieved more than 10% improvement of absenteeism and adherence by creating and implementing new reports which provided key… Show more • Managed a workforce team to ensure service level goals, adherence goals, effective real time management, data accuracy, efficient agent scheduling and effective communication within other departments• Forecasted annual, monthly, daily and intraday call volume in order to determine long-term and short-term hiring needs for a 500+-agent-account• Achieved more than 10% improvement of absenteeism and adherence by creating and implementing new reports which provided key insight.• Proposed strategies and ideas to increase account sales Show less
Bogotá D.C., Colombia
• Led QA analysts across all national accounts to ensure exceptional customer service by continuously improving their inbound/outbound and back-office processes• Managed and improved QA related metrics such as customer satisfaction, quality score, first call resolution, net promoter score, complaints, etc.• Prepared and presented QA findings to directors, managers, and clients in order to propose and execute action plans addressing opportunities of improvement
Bogotá D.C. Area, Colombia
• Forecasted call arrival volume and established long term hiring plan • Scheduled customer representatives to maximize occupancy and service level • Created accurate, detailed, and user-friendly WFM reports/dashboards for executives and supervisors• Monitored WFM KPIs
Other employees you can reach at gohealthinsurance.com. View company contacts for 1573 employees →
Richard Gray
Colleague at GohealthBrookfield, Illinois, United States
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Abegael Feliciano
Colleague at GohealthDavidson, North Carolina, United States
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Gerardo Arellano
Colleague at GohealthDallas, Texas, United States
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Na'Kayla Watson
Colleague at GohealthCharlotte, North Carolina, United States
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Corey Henson
Colleague at GohealthScottsdale, Arizona, United States
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Rosy Brito
Colleague at GohealthCharlotte Metro, United States
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Alex Wolfe
Colleague at GohealthNashville, Tennessee, United States
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Angelia Buchanan
Colleague at GohealthCharlotte, North Carolina, United States
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Mary A.
Colleague at GohealthCharlotte Metro, United States
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Cameron Manis
Colleague at GohealthMatthews, North Carolina, United States
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Quick answers generated from the profile data available on this page.
Daniel E Sandoval works for GoHealth.
Daniel E Sandoval is listed as Workforce Management Analyst at GoHealth.
AeroLeads has found 1 work email signal at @gohealth.com for Daniel E Sandoval at GoHealth.
Daniel E Sandoval is based in Charlotte, North Carolina, United States while working with GoHealth.
Daniel E Sandoval has worked for Gohealth, Teleperformance, and Teleperformance Colombia.
Daniel E Sandoval's colleagues at GoHealth include Richard Gray, Abegael Feliciano, Gerardo Arellano, Na'Kayla Watson, and Corey Henson.
You can use AeroLeads to view verified contact signals for Daniel E Sandoval at GoHealth, including work email, phone, and LinkedIn data when available.
Daniel E Sandoval holds Master Of Science (Ms), Integrated Marketing Communication from Nazareth College.
Daniel E Sandoval is listed with skills including Leadership, Fully Bilingual English, Microsoft Office, Microsoft Access, Data Analysis, Call Center Administration, Social Media, and Microsoft Excel.
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