Responsible for sourcing new sales opportunities through researching and identifying potential customers by referrals, answering phones and email inquiries. Excelling at building those relationships and maximizing sales by fostering the relationships and suggesting related and new products, providing technical features, problem-solving solutions to fill the customer's needs. Work to ensure customer satisfaction by overseeing orders through a smooth sales process, ultimately, to assist with the growth of a trusted customer base. Partner with outside sales reps to ensure proper execution of ordering and of the on-site customized milling process. Expected to keep up with current industry trends and to ensure quality results by being able to confidently and knowledgeably recommend the best products available. Daily tasks include invoicing orders, paper work audits, assisting customers, restocking of samples, research special orders, participate in some take offs and estimating of jobs, maintain customer accounts, attend sales meetings and assist with annual inventory.

As an Account Executive my primary job is to identify new and current business opportunities alike, selling traditional advertising space as well as digital options in the Miami, Florida, Washington, DC and Annapolis, MD markets. The goal is to generate business through prospecting, networking and cold calling, managing and growing existing advertisers as well as identifying individual clients’ and entire offices’ advertising needs and developing and presenting customized solutions to meet those needs. All the while cultivating strong client relationships to understand the market and offer solutions to most effectively increase client acquisition and reader engagement.

Working primarily to secure profitable package sales for the specific security needs of new and existing customers. Focusing primarily on outside sales with a balance of phone and field prospecting geared towards creating a self-generated lead pool for Small Business (and Residential) accounts. Encouraged to create and develop a personal referral network, relationship building with existing customers, and customer satisfaction efforts to help ensure a growing long-term customer base.

* Reviews charged off and open co-brand account records to determine which customers must be contacted for collection of past due payments. Uses multiple lawful collection techniques to maximize collections and achieve objectives including skip tracing, field calls, telephone contact and utilization of the chain of command.* Recognizes different co brand account situations and uses appropriate collection techniques. Makes suggestions for the handling of exceptional co brand account situations including: bankruptcy, Consumer Credit Counseling (CCC), deceased, legal, fraud, commercial, and billing disputes* Complies with collection policies, various state and federal laws, rules and regulations governing credit and collections* Verifies accuracy of accounts. Maintains customer database on computer for updated demographic information and ensures that self and all other collectors input collection notes into system.* Locates customer through acceptable skip tracing techniques.* Adheres to collection laws and internal guidelines.* Analyzes customer financial information.* Follows prescribed guidelines for bankruptcy, CCCS fraud and disputes.

Responsible for acquiring new clients to provide security servicesConducted weekly client meetings to complete quality control surveys and increase sales

Responsible for direct supervision of a team call center agents while providing documents for performance feedback through side-by-side coaching and performance reviews. Also tasked with managing service levels based on client contract agreements. Participating in the interviewing process and making job offers based on interviews for collection staff, Improves customer satisfaction, call effectiveness and quality by monitoring and giving feedback, Utilizes reporting to manage improvements in individual, team and department performance, Manages change through effective communication support of change.

Responsible for determining the best method of collection with consumer and work with consumer to satisfy account and advise them of consequences of non-payment. Expected to meet/exceed monthly goals of accounts set up into repayment programs established by our client.

Responsible for determining the best method of collection with consumer and work with consumer to satisfy account and advise them of consequences of non-payment. Daily utilization of dialer and established routes to make telephone contact with consumer for account resolution. Responsible for over 300 accounts assigned specifically to me. Expected to meet/exceed monthly goals of direct collect cash and accounts set up into repayment programs.