Daniele Swatchick Email & Phone Number

Cranberry Township, Pennsylvania, United States

• Met and worked with employers to sell our services to help the operations of their businesses
• Managed contractors and relationships, built employer and candidate databases
• Created long term relationships with both employers and candidates
• Scheduled and conducted interviews, to source candidate abilities, experience and needs
• Evaluate candidate strengths versus client requirements, to ensure a perfect fit
• Coached our employees to ensure improvement as better workers

• Helped clients with the process of purchasing new and pre-owned vehicles
• Coordinated with customers on a daily basis to help find the perfect vehicle
• Able to problem solve with diversity, customer complaints, financing and service repairs
• Upsell extended warranties, parts, service repairs and protection packages for all makes/models
• Handled incoming phone calls, scheduled appointmentsSystems used: VinSolutions, Vauto, Provision, MasterMind and the interactive network for Honda

Clearwater, Florida, United States

• Scheduled virtual meetings and consultations with clients to determine their needs and financialsituations
• Achieved client retention between 88% to 96%
• Used a rate book, specialized software, and a calculator to quote and calculate premium rates forpolicies
• Customized existing insurance programs to meet the needs of individual clients by analyzingspecific requirements
• Maintained a consistent, positive attitude toward customers, peers, and other employees even inhigh-stress situations

Wexford, PA

• Dealt with a wide range of customer service, operational, and administrative tasks every day
• Made certain that clients received excellent service in order to not only maintain, but also toexpand,their relationships for future business opportunities
• Coordinator of over 100 vehicles in the loaner car fleet
• Entered data into the CRM system (salesforce), including payments, account information, and calllogs.
• Professional business documents, such as new vehicle invoices, stocking in vehicles
• Operated Cisco multi-line phone system to transfer, merge and take calls

• Kept up-to-date knowledge of tax laws, regulations, and programs
• Monthly bank statements were reconciled, and any discrepancies were resolved
• Adhered to state and federal protocol regulations by completing the tax return process withoutany discrepancies