Daniele Swatchick Email & Phone Number

Cranberry Township, Pennsylvania, United States

● Met and worked with employers to sell our services to help the operations of their businesses● Managed contractors and relationships, built employer and candidate databases● Created long term relationships with both employers and candidates● Scheduled and conducted interviews, to source candidate abilities, experience and needs● Evaluate candidate strengths versus client requirements, to ensure a perfect fit● Coached our employees to ensure improvement as better workers● Managed anywhere from 30-70 contractors at a time● Ability to change play throughout the day depending on where business in needed

● Helped clients with the process of purchasing new and pre-owned vehicles● Coordinated with customers on a daily basis to help find the perfect vehicle● Able to problem solve with diversity, customer complaints, financing and service repairs● Upsell extended warranties, parts, service repairs and protection packages for all makes/models● Handled incoming phone calls, scheduled appointmentsSystems used: VinSolutions, Vauto, Provision, MasterMind and the interactive network for Honda

Clearwater, Florida, United States

● Scheduled virtual meetings and consultations with clients to determine their needs and financialsituations● Achieved client retention between 88% to 96%● Used a rate book, specialized software, and a calculator to quote and calculate premium rates forpolicies● Customized existing insurance programs to meet the needs of individual clients by analyzingspecific requirements● Maintained a consistent, positive attitude toward customers, peers, and other employees even inhigh-stress situations

Wexford, Pa

● Dealt with a wide range of customer service, operational, and administrative tasks every day● Made certain that clients received excellent service in order to not only maintain, but also toexpand,their relationships for future business opportunities● Coordinator of over 100 vehicles in the loaner car fleet● Entered data into the CRM system (salesforce), including payments, account information, and calllogs.● Professional business documents, such as new vehicle invoices, stocking in vehicles● Operated Cisco multi-line phone system to transfer, merge and take calls

● Kept up-to-date knowledge of tax laws, regulations, and programs● Monthly bank statements were reconciled, and any discrepancies were resolved● Adhered to state and federal protocol regulations by completing the tax return process withoutany discrepancies