Daniel Fallon Email & Phone Number

Emeryville, Ca, Us

IT Enterprise Change and Release Manager

Box Hill, Victoria, Au

• As a release manager and engage in the lifecycle of the release using Rally ALM to track Epics, Features, Stories and defects through milestone planning and iterations.• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns• Understand the gating criteria’s for promoting code through environments ensuring all stories and defects are sufficiently documented and completed prior to moving through testing environments and ultimately into Production using Remedy Change Request(CRQ).• Work with cross functional development, engineering, testing, customer delivery, customer implementation, product and architecture teams • Understanding of CI/CD pipeline and contribute towards in DevOps automation and best practices• Conduct release retrospectives• Proficient in status reports, release status, iteration planning• Participated in feature grooming and elaboration sessions, backlog prioritization, demand management• Proficient with scrum delivery• Work with a global team spread across tech hubs in multiple geographies and time zones

Reston, Va, Us

Oversee and manage change activities in accordance with established TESS Change and Release Management processesEnsure appropriate controls within the change process are adhered toManage risk and resolves issues that affect Change ManagementManage client and management expectations with respect to Change Management activitiesWork closely with the Change Authority and Release team for scheduling and implementing changesFacilitate the Change Advisory Boards (CABs) to obtain approvals for changes from the Change AuthorityWork to guarantee smooth, predictable and timely delivery of enterprise changes using a combination of processes and tools.Recommend process improvements for Change and Release Management

Currently seeking opportunities in IT Service Management roles. Change, Configuration(CMDB), Release, Problem and Incident Manager.

Plano, Tx, Us

Continuous improvement of overall Change Management process and communications.Collaborating with IT teams on improving our Change Management Processes.Act as point of escalation for customer for all IT changes, providing support teams with the tools they need to submit, update, approve and implement as quickly as possibleFacilitate support teams’ execution of Change Management techniquesEnhance Change Management functions across the enterpriseProvide guidance and assistance in classifying changes & in identifying risks to the environmentLead weekly CAB meetingsManage and participate in proactive continual improvement initiatives; moving toward a more proactive CSI processConduct trend analyses to identify potential points of service failure, launching service improvement actions that provide solutions to the perceived exposureDocument modifications to processProvide training and guidanceGenerate regularly scheduled reporting

Oversee and effectively communicate the change control policy, process and procedures across the functional teams and management.Request additional information or clarification from requester if needed.Reject or defer Change Requests, as appropriate, based on the initial review.Support process improvement projects using continuous process improvement methodology.Ensure change request meet all requirements to increase success factors, reduce risk and minimize the impact of change related incident on service quality.Chair change advisory Change Advisory Board meetings: ensure participation across functional groups, collect meeting summaries / Attendance and update change requests with decisions resulting from review meeting.Provide on-going support of a collaborative change management process utilizing Service-Now.Provide continual process improvementsDesign and documents. (process, procedure, guidance)

Primary Responsibilities:Configuration & Change Manager for Charter Spectrum focusing on On-Boarding new applications using ServiceNow with relationships to other applications, servers, databases and network devices.Representing the team on Spectrum Mobile launch June 2018.• Manage and support the ITIL processes for Configuration and Change Management • Supports the review and approval of ITIL configuration requests submitted by internal IT departments. • Supports the review and approval of ITIL change requests submitted by internal IT departments. • Facilitates the change advisory board (CAB) meetings when required. • Interfaces with internal departments to resolve conflicts or discrepancies with submitted configuration and change requests.• Maintains records for change and configuration requests, using internal systems based on ServiceNow on Blue Network and BMC Remedy on Red Network.

Change Manager/ Problem Manager /Sr. Software Engineer with 30 years of experience in Operations Support while working within Change Management, Problem Management, Incident Management and Software Source Control Management, UNIX Administration, and Network Operations. Excellent teamwork and inter-departmental skills. The ability to learn complex systems and established processes quickly while adapting new practices into an everyday workflow.

St. Louis, Mo, Us

Part of GLOBE: North America Change and Release Management TeamManage Deployments within HP Service Manager Tool.Responsibilities include outage reporting, support for SAP out of cycle requests, import all, support packs, as well as legacy/heritage functional and IT changes. Responsibilities also include Change Expert maturity training, deployment approval boards, internal audit, and reporting. Responsible for some interfacing with IT Delivery Manager. Serve in rotation for Manager-on-Duty. Primary Responsibilities•Enforcement of end to end Change & Release processes and policies. The result of this effort will be changes that have sufficient testing, approval, and communication.•Post implementation auditing and compliance reporting resulting in the identification and correction actions for non-compliance behaviors •Partner with Customer Care to detect changes that cause unexpected impact to the business taking corrective actions to ensure the failure is not repeated.•Provision of training and retraining of the change community as well as the efforts to constantly raise the maturity level of Change Experts (Monthly meetings, Learning Series Publications and general coaching.) •On call incident management process support for critical incidents.

Hanover, Md, Us

Accountabilities:• Receives, logs and allocates a priority to all requests for changes • Tables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting• Issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration• Decides which CAB members will come to which meetings, who gets specific RFCs depending on the nature of the RFC• Convenes urgent CAB or ECAB meetings for all urgent RFCs• Chairs all CAB and ECAB meetings • Authorizes acceptable changes, either alone or after a CAB or ECAB has taken place • Issues change schedules • Liaises with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules• Updates the change log with all progress that occurs• including any actions to correct problems and/or to take opportunities to improve service quality• Reviews all implemented changes to ensure that they have met their objectives;• refers back any that have been backed out of have failed• Reviews all outstanding RFCs• Analyses change records to determine any trends• Produces regular management reports• Ensures adherence to the change management process within the region• Act as local point of contact for the escalation of change management inquiries and issues • Provide input to Service Owners regarding Continuous Improvement opportunities • Provide leadership, direction, guidance and ensure overall compliance with the entire Problem Management lifecycle • Tracks and ensures preventive actions and ongoing trend analysis of incidents. • Work with support teams across IT to help identify root cause of critical incidents• Assists auditors to audit the activities of Change and Problem Management for compliance with policy, standards, and procedures. Develop and track KPI’s and other reports specific to the Change Work to become an SME using ServiceNow.

Purchase, Ny, Us

Development Services team member began using ALM (Agile Lifecycle Management) formally Rally methodology and adopting into Change Management service delivery. Along with members of Agile team, assisted in User Interface (UI) and workflow development, User Acceptance Testing (UAT) and validation of GSM (IBM Maximo) system enhancements. • Change Management team completed rewriting Change Management Process per SOX Audit requirements to be compliant.• Performed as part of the team multiple Operations and Technologies groups to onboard Greendot customer into MasterCard Processing receiving an H.E.A.R.T Award for this effort. Additional Change Advisory Board Meetings (CAB) held to communicate and minimize impact to all stake holders. • Change Management also includes schedule conflict resolution, facilitate Forward Schedule of Change (FSC) meetings for 120 planning. Document and communicate maintenance windows for Application and Infrastructure teams. By coordinating these duties minimizes downtime for Service Level Agreements (SLA) for application products.• Streamlined Change Management Process for SOX Audit purposes. Added automated fields to decrease the amount of time to complete assessments and approvals for Changes. • Successfully Incorporated AGILE methodology simultaneously while performing Operations Support duties without impact to everyday responsibilities.• Attend scrum meetings and provide status updates on In Progress to completion, stories related to Features for current Iterations and Releases. Collaborated with CMDB administrator on stories to streamline classifications and configuration item accuracy.Completed ServiceNow Foundations Course

Purchase, Ny, Us

Member of the Change Management team in coordination of the Change Advisory Board (CAB) Meeting. Maintained Change Management calendar. Provided approvals along with research and coordination of issues with other teams within MasterCard for potential impact of changes to Production environment.• Worked with multiple Operations and Technologies groups to onboard Access Prepaid (APW) and Truaxis into MasterCard Change Processes, receiving an H.E.A.R.T Award for this effort.• Partnered with ESM team in optimizing the Change tool for GSM (IBM Maximo) 7.2.1 Enhancements with version 7.5. Performed QA Testing within the Development and Stage Environments and recorded defects into HP Quality Center tool. Attended project meetings to resolve defects. • Performed Change Management Service Request and Incident and Problem tickets as a GSM Change Administrator. Team lead to support SBL Incident and Service Request reporting. Assisted GSM Support and Helpdesk to streamline Change Process.• Provided Sox 404 Documentation audit support including meeting all established due dates with no repeat findings. Created Change Management QA Process for Changes in 2014 and enhanced 2016.• As a member of Distributed Software Management Team, ensured audit compliant, accurate, controlled and repeatable SUN (Server), Windows (Client) software builds (for all other in house developed projects) as requested via DSM Build/PVCS Requests or GSM Changes/CCF's. Delivered all of the software timely, as required by individual projects. Application Groups such as MPS, Risk Systems, MasterCom, Data Warehouse, Eservice, MPI, MFE, and RPPS supported. Duties also included documenting Release Information Bulletins (RIB) and ensuring accuracy.• Performed as the Subject Matter Expert (SME) for MasterCard Online (MOL) Product setup, configuration and deployments.• Combined 6 physical build servers into 2 Virtual Machines saving rack space and maintenance cost.

Purchase, Ny, Us

Identified, diagnosed and took corrective actions on telecommunications problems. Performed advanced testing and proactive measures on T-1 related issues. Performed regular maintenance and routine test on schedule to ensure network equipment was working properly. Responsible for working with Network Engineering on the NSR Process and ensuring new equipment connected to BankNet was tested and verified.• Responsible for front line support taking corrective actions with minimal supervision.• Monitored all BankNet systems and resolved trouble calls from member banks in relation to Debit, Credit, Point of Sale (POS) transactions and internal departments. Restored service in minimal time to customers. Knowledge of TCP/IP networking was required and learned.• NCC representative for Disaster Recovery process in Lake Success and New York Data Center.

St. Louis, Missouri, Us

Performed adds, moves, and changes for telephone line and PBX updates. Duties required phone and cable removal / installations.

Associates Of Applied Sciences, Telecommunications Technology/Technician

High School Diploma, General Studies