Daniel F. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

At LXRP, we're not just removing level crossings, we are removing barriers and creating legacies for our communities for years to come. Inclusion is a priority for us and we are committed to creating an employee community that reflects those in which we work.As part of my role, I coordinate end-to-end recruitment processes. I recruit for a wide variety of head office roles like IT, Communications, Legal, Finance, Media, Design, Environment, Delivery, Administration Support and the list goes on!I provide advice and recruitment solutions with emphasis on customer service and care through active engagement with candidates and clients.

Melbourne, Victoria, Australia

My role involved responding to customer feedback and complaints in an efficient, timely and accurate manner. Investigating and resolving escalated customer complaints via phone, email, and letter correspondence.Liaising with subject matter experts throughout the organisation to obtain information required to address and respond to customers feedback and complaints. Investigating and responding to complaints that have been escalated to the PTV Customer Relations Team (formerly the PTV Customer Advocate) and the Public Transport Ombudsman (PTO).Responding to complaints in adherence with the industry Complaints Handling Procedure (CHP) and the PTO’s Operator Manual. Engaging with customers in a sensitive and empathetic manner, developing rapport and striving to achieve a high degree of customer satisfaction in resolution of their complaint.

Melbourne, Victoria, Australia

UHG was the outsourced partner that operated the call centre on behalf of Telstra Health and The National Cancer Screening Register (NCSR). The NCSR is a service that collects, stores, analyses, and reports on cervical cancer screening data. It acts as a reminder and safety net function to prompt participants to screen when they are overdue or require follow up. My role was to service inbound callers and data entry of results.

Melbourne, Victoria, Australia

Australian Unity is one of Australia’s oldest health insurers; my role there was to service inbound caller regarding membership enquiries.

Prahran, Victoria, Australia

Priceline Pharmacy is a health and beauty retailer. My role was to service customers, providing them with information to make informed purchases. I also performed stock replenishment and merchandising tasks.

Melbourne, Victoria, Australia

Maddocks is a top tier law firm with offices in Melbourne, Sydney, and Canberra. They specialise in multiple areas of law and have a strong focus on quality of services that they provide to their clients. My role was to ensure that all the incoming funds were disbursed and allocated correctly as well as reconciling the trust accounts for the Melbourne, Sydney, and Canberra Offices.

Melbourne, Victoria, Australia

Aitken Partners is a law and accountancy firm, specializing in multiple areas of law. My role in the accounts team was to help ensure that the business side of the practice ran smoothly, this included monitoring the financials of the business, reconciling the accounts, amongst other responsibilities.