Daniel Feldman Email & Phone Number

Atlanta, Georgia, US

San Francisco, California, US

• Manage a portfolio of 13 diverse enterprise customers representing $12M ARR across implementation, enablement, adoption, risk management, and retention efforts.
• Promote innovation through the post-sales cycle, applying a curiosity mindset to proactively assist customers in discovering new features or use cases.
• Increase the overall Zendesk footprint by optimizing solutions, product adoption, and ROI via continuous communication of the business value model at all levels (CxOps, executives, directors, daily operators).
• Maximize client investments by redesigning workflows, and supporting a diverse data landscape to increase integrations, resulting in a reduction in time to execute functions.
• Support leadership and key stakeholders in defining best practices for CTA Gainsight development risks, recommending CSM information needed, and determining low, mid, and high touch segments beyond ARR

Redwood City, CA, US

• Rooted a proactive engagement approach in delivering $4.5M ARR for a portfolio of 13 enterprise customers.
• Accelerated the overall development process while managing post-sales customer relationships, preventing breaches in testing/development environments using complaint data.
• Expanded footprint with additional products by anticipating client needs 4 months prior to renewals, which led to a $500k 3-year contract at the client request.
• Strengthened customer journey by creating multiple assets versions to support critical lifecycle activities like EBR decks, Land & Expand model decks, and CTA's Gainsight.
• Developed a use case of data virtualization, enabling a virtual database to provide customers with minutes vs weeks of testing in development stages across the software development lifecycle.
• Partnered with leadership and key stakeholders across multiple practices to develop Gainsight, customer segmentation, and Customer Success playbooks.

• Delivered comprehensive success goals and metrics for 20 enterprise customers representing $4.6M ARR.
• Established and maintained customer relationships via QBRs and weekly check-ins throughout the post-sales journey, leveraging customer churn and satisfaction data to inform future initiatives and success strategies.
• Created tailored customer solutions to maximize client ROI by driving product adoption and automation

Conshohocken, Pennsylvania, US

• Managed a diverse portfolio equating $4M ARR of 15+ Enterprise and 30 Commercial accounts, employing engaging models to navigate the customer journey across enablement, adoption, maturity, risk, and expansion.
• Empowered organizations to integrate Boomi cloud and/or on-premises applications throughout the entire customer journey, resulting in better streamlined big data access.
• Discovered creative ways to rapidly increase clients' ROI by optimizing solutions, adoption, and automation.

Cranford, NJ, US

• Managed the Merck client account, building senior stakeholder relationships to assess the current IT landscape of Government Pricing segment and forge ahead utilizing Waterfall and Agile SLDL methodologies.
• Developed test cases to progress next stages of software development; validated policies, requirements, and data within QA, testing, and production environments.
• Wrote technical documents for system enhancements and upgrades based on business requirements.
• Sourced $150M and ERP transformation program for the CSL Behring client, including managing Systems Integration, Business Shared Services, and the Program Management Office.
• Engaged key internal stakeholders at Behring during the vendor selection process, including the analysis and re-engineering of processes and systems.

Dublin 2, IE

• Executed RFQ, RFI, RFP processes and sole sourced opportunities for $5MM - $100M client engagements.
• Influenced a team approach to grow pipeline, develop new business opportunities, and create content that supported known opportunities within existing networks and new client accounts.
• Supported a chemical and natural resource project by analyzing annual reports of parent company subsidiaries, then mapping solutions for global digital transformation, yielding multi-million revenue gains.