Co-founder and Partner at Fishknife LLP. We are a consultancy of operators, building customer operations infrastructure for European pre-growth stage tech-enabled subscription and marketplace businesses in the leisure, hospitality and mobility sectors.Clients use Fishknife to get ready for scale, address growing pains, or breathe new life into their business processes.

- Introduced automations that saved annualised £500k+ EBITDA and thousands of hours of manual effort- Created cross-functional Onto Service Proposition and Net Promoter Score to improve decision-making

- Founded a hot/cold bathing concept to bring this wellbeing practice to Londoners- Raised £750,000 in Seed funding and developed unique Rok 'Cold Brew' concept

[Formerly Airsorted]Hosting. It is what we do.We expertly host your home on Airbnb and other platforms for you.

- Introduced and embedded company-wide goal setting (OKRs) and (SQL-based) reporting- Scaled teams and processes to onboard and manage 4,000+ properties (2.5x YoY growth)- Led adoption of voice of customer (VoC) tools and service infrastructure- Oversaw expansion to 10 countries and 22 cities with constrained resources- Line managed key leaders within the business with 100% retention- Drove key commercial and operational improvement projects with material success- Collaborated closely with Product and Tech teams to build proprietary software- Project managed several office moves including lease and dilapidations negotiations- Ran fundraising process for £1.3m+ Seed and £7m+ Series A financings.

- Designed and implemented the Company's core operating model- Made key long-serving operational hires with limited budget- Led a successful first expansion outside London into Edinburgh- Generated £140,000 in pre-seed capital from personal network

- Line managed a logistics team for daily operational delivery- Developed processes and relationships to increase efficiency and productivity- Project managed technology and process improvements in stock handling and key security - Planned and oversaw staffing fluctuations to accommodate operational seasonality - Delivered against company objectives and key results

- Coordinated the resolution of maintenance issues in onefinestay homes- Handled operational and commercial relationships with the company's contractor base- Recruited, interviewed and trained retained maintenance technicians- Planned and executed maintenance projects to deal with operational seasonality- Provided reporting and analysis to senior management

- Managed the design and delivery of the O2 Wallet application to the German market- Collaborated with the global design and development teams in Madrid- Completed graduate training in presenting, business planning, strategy, financial accounting and stakeholder management.

- Conceived and designed mobile tariffs for the O2 brand in Germany. - Delivered a prepaid mobile tariff into online and offline sales channels

- Assisted the adidas Account Director in all aspects of campaign work and planning.

- Assisted with new business pitches and worked on the Kellogg's and Wilkinson Sword account teams.

- Researched and wrote a report on the UK real-time technology market