Managed operations for a $3 billion portfolio of 7,000 homes, overseeing 1,500+ monthly work orders while ensuring compliance with financial and operational standards. Delivered actionable insights through audits, CAPEX reviews, and tenant chargeback analysis, recapturing $100K in monthly expenses. Successfully led emergency management efforts, including a hurricane repair project for 600 homes with $2M in damages, securing a $250K insurance payout. Collaborated on financial policy improvements… Show more Managed operations for a $3 billion portfolio of 7,000 homes, overseeing 1,500+ monthly work orders while ensuring compliance with financial and operational standards. Delivered actionable insights through audits, CAPEX reviews, and tenant chargeback analysis, recapturing $100K in monthly expenses. Successfully led emergency management efforts, including a hurricane repair project for 600 homes with $2M in damages, securing a $250K insurance payout. Collaborated on financial policy improvements to streamline processes and enhance operational efficiency. Show less

Collaborated with Portfolio Managers to manage and analyze 600+ leases, mitigating market risk and aligning solutions with business strategy. Evaluated lease renewals and financials against market trends, created financial reports, and maintained lease records in CoStar. Negotiated lease terms with landlords, providing recommendations to Ryder management. Handled monthly rent runs and processed invoices through Ryder’s payment systems.

Managed facility maintenance for 580 commercial properties with a $12 million budget, reclassifying over $3M to capital expenses during my tenure. Developed tools to track monthly expenses, ensure budget adherence, and identify recurring issues. Oversaw daily REPAIR program operations, resolving issues and maintaining efficient workflows. Reviewed work orders for proper expense classification, processed invoices for accuracy, and implemented cost-saving measures by recommending multiple bids… Show more Managed facility maintenance for 580 commercial properties with a $12 million budget, reclassifying over $3M to capital expenses during my tenure. Developed tools to track monthly expenses, ensure budget adherence, and identify recurring issues. Oversaw daily REPAIR program operations, resolving issues and maintaining efficient workflows. Reviewed work orders for proper expense classification, processed invoices for accuracy, and implemented cost-saving measures by recommending multiple bids when appropriate Show less

Supported construction management for seven active projects and three closeouts, ensuring smooth project progression and completion. Collaborated with the development team to secure bids for owner reconciliation items and reviewed payment applications and change orders for accuracy. Coordinated with leadership, accounting, and general contractors to facilitate timely and efficient draw payouts.

Managed operations for five shopping centers and three residential buildings, overseeing maintenance teams, work orders, and vendor relationships. Collected and analyzed bids, negotiated vendor terms, and ensured accurate lease documentation. Created custom reports to track vendor and tenant data, property insurance, and warranties, supporting efficient property management and compliance.

Processed complex veterans’ claims, including sensitive access cases and appeals. Managed and documented evidence for claims, such as examinations, disability questionnaires, service records, and discharge documents. Reviewed and categorized claims-related correspondence, ensuring compliance with legal and procedural standards.

Prepared real estate contracts, seller agreements, and lease agreements while managing property sales through open houses and MLS listings. Analyzed market trends and provided comparative market analyses for sellers. Advised clients on market conditions, property values, mortgages, and legal requirements. Coordinated home inspections, appraisals, and walkthroughs to ensure smooth transactions for buyers and sellers.

Assessed customers’ eligibility for FHA, VA, and conventional loans, ensuring compliance with company and industry regulations. Reviewed loan applications for accuracy and completeness, closing an average of 25 mortgage loans per month. Managed and mentored a team of 10 junior processors across five offices to support operational efficiency.