Daniel Forsythe Email & Phone Number

London, England, United Kingdom

ePrivacy Programme:Supported the rollout of new data architecture and self-service capabilities for marketing preferences. Key contributions included:• Procedure Mapping & Requirements: Mapped ‘as-is’ procedures and documented requirements for system upgrades of the core customer database and client-facing app• Data Analysis & Migration: Conducted data analysis to support migration efforts.• Testing: Developed and executed test plans with the Test Manager and business users.• Training & Communication: Created materials for training and communications.• UI/UX Collaboration: Coordinated with UI/UX designers to enhance user experience.Customer Due Diligence (CDD) Programme:Contributed to a complex programme to automate and improve client due diligence monitoring. Key responsibilities included:• Requirements & Data Mapping: Defined requirements for an automated data feed via API and detailed mapping of data between systems.• Design: led detailed research, analysis and documentation of low-level solution design and stakeholder walkthroughs.• Collaboration: Worked with solution architects, API and database developers.• Testing: Prepared and executed functional test cases (FST)• Risk Management: Identified and managed risks, assumptions, and issues.

London, England, United Kingdom

Developed a comprehensive IT & Operations strategy and Customer Experience vision in collaboration with senior management. Created detailed cost estimates leveraging my own experience from Fair Finance as well as industry contacts. Recognised for delivering a cohesive strategy with clear resource requirements and budget forecasts.

London, United Kingdom

Led a small in-house technology team in delivering a significant amount of change to enhance customer experience and operational efficiency. Key accomplishments included:• Customer Experience Improvements: Implemented a new online portal, upgraded telephone software, and enhanced website and payment systems.• System Upgrades: Managed core system changes, API integrations, and process optimisations.• Virtual Desktop Migration: Oversaw a major migration to a new virtual desktop system, from supplier selection to implementation.• Marketing Projects: Directed brand refresh and website redesign projects, extending expertise beyond technology to marketing initiatives.

London, United Kingdom

Worked with diverse financial and non-financial organisations. This was an important period of learning, exploring ways to use my analytical skills in a broader variety of businesses including not-for-profits. Key projects included:• Requirements & Supplier Selection: Facilitated requirements gathering and supplier selection for Loan Management and CRM systems at Social Investment Scotland.• Process Analysis & Documentation: Analysed and documented standard operating procedures (SOPs) for Black Squirrel Credit Union.• Strategy Development: Created a business strategy for Outsider Gallery, a non-profit music therapy organisation.• Web Design: Designed and built websites for several small start-up businesses.

London, United Kingdom

Contributed to the strategic transformation of the operating model to align with business objectives. Key responsibilities included:• Organisational Design: Led the documentation of current and future organisational design models.• Data Analysis: Supported senior leads with in-depth analysis of cost-to-serve, resource utilisation, and Time & Motion data to enhance understanding of operating models.

London, United Kingdom

Worked on projects to enhance controls for detecting and preventing money laundering, sanctions breaches, and terrorist financing (AML & STF). Key contributions included:• Risk Assessment Tool: Co-led implementation planning for a new risk assessment tool.• Workshops & Solution Design: Facilitated workshops to identify blockers and design solutions, evaluating process designs, procedures, and project documentation.• Gap Analysis: Conducted a comprehensive 9-month gap analysis of money-laundering controls across the Corporate Bank, collaborating with Compliance and Risk teams.• Regulatory Attestation: Assisted in preparing an Attestation for the Financial Conduct Authority regarding the bank’s AML & STF controls, working closely with senior management to meet tight deadlines.

London, United Kingdom

Project 3 (May 2010 – Oct 2012): Led the implementation of live chat and click-to-call tools for business customers. Key responsibilities:• Requirements Gathering: Facilitated workshops and documented comprehensive requirements.• Stakeholder Management: Coordinated with internal teams (technology, training, recruitment, testing) and managed relationships with third-party suppliers.• Operating Model Design: Developed new operating models, including process maps and organisational diagrams.• Testing & Implementation: Supported end-to-end functional and user-acceptance testing and oversaw implementation.Project 2 (Oct 2009 – May 2010): Conducted a detailed analysis of customer interactions across service channels (online, telephone, branch, post, mobile). Key responsibilities:• Current State Analysis: Researched and documented the existing organisational setup.• Future-State Design: Contributed to designing the future-state operating model.Project 1 (Aug 2009 – Oct 2009): Analysed business customer branch usage and developed a rollout plan for automated deposit machines. Achievements: • Business Case: Documented a business case that secured approximately £850k in investment.

London, United Kingdom

Researched and wrote articles for a new website about the impact of UK Tax Requirements, the European Savings Directive, the Consumer Credit Act and the Consumer Credit Directive on UK high-street Banks.

London, United Kingdom

Researched and documented functional requirements for a major Indian software vendor to support UK specific requirements relating to the packaged current account market. Highly commended for delivering high quality requirements ahead of schedule and stepping in to replace another analyst to ensure the project was delivered on time for this major client.

London, United Kingdom

Completed applications for grant funding, successfully raising more than £20,000 for this small charity that supports people affected by brain injury.• Prepared project proposals, budget estimates and plans for proposed new services• Identified clear, measurable outcomes for each new service proposal• Researched suitable grant-funders and submitted 15 applications• Successfully raised more than £20,000 to support new projects and services• Led the recruitment process for a new services coordinator

London, United Kingdom

Institutions & Intermediaries Tariff Changes project:Managed a project to introduce a new tariff structure for payments made by corporate customers for this leading financial services organisation. Responsible for preparation and coordination of training and ensured application enhancement designs met business needs.

London, United Kingdom

Corporate Basel 2 Implementation Programme:Devised and delivered a programme of communications to prepare customer facing teams in the UK Corporate bank for the introduction of new Basel 2 banking regulations.• Developed a comprehensive communications plan with engagement of divisional communication specialists• Engaged internal SMEs to define content (text, diagrams, analogies etc)• Built intranet site using content management system for business use• Fully produced a printed booklet to explain the impact of Basel II and coordinated delivery across the frontline teams• Arranged and facilitated a launch event and series of discussion workshops

London, United Kingdom

Responsible for development of accurate transaction reporting procedures and controls for this newly created team.• Designed and documented thorough quality control procedures for FSA, Bafin and FSFA transaction reporting across equities, bonds and derivatives• Detailed analysis and interpretation of regulatory requirements in conjunction with Compliance team and working directly with the Financial Services Authority• Provided detailed (SME) knowledge of reporting requirements and procedures• Delivered exceptional outcomes to improve both the quality and efficiency of reporting and commended as pivotal in the development of this new team• Managed the transfer of quality controls to an offshore team including training of 6 analysts• Analysed data flows and accuracy, and developed functional specifications to increase automation of processes• Managed a small project to improve reporting of non-standard derivatives from source data through to final output

London, United Kingdom

Corporate Service Improvement Programme: Responsible for two projects to develop and implement proactive cheque fraud prevention systems in the UK Corporate bank, supporting the projects from inception to implementation.• Gathered and documented detailed requirements for two cheque fraud prevention systems: one to automatically extend deferment and one to provide a report of uncleared exceptions to relationship managers• Managed inputs from project delivery partners to design technical solution, document operational procedures, manage the impact on the business and deliver functional and user testing• Highly commended for going beyond the role of business analyst to ensure the project was delivered to a high standard within the target timescale

London, United Kingdom

Provided project support to a programme unifying the estates management of Crown, Magistrate and County courts.

London, United Kingdom

Trained as a junior consultant with practical experience on a number of projects including the systems integration following the takeover of NatWest by the Royal Bank of Scotland (RBS); setting up a project group for a credit risk programme; and a research project for a small East London charity. Designed and built Howbankswork.com - a website to showcase the work and thinking of RT IT Consulting (now Tripple Consulting).