Daniel Fortes Email & Phone Number

Kista, Stockholm, Se

Promoted to the team overseeing customer headquarters, actively contributing to 5G expansion contract negotiations. Leveraged in-depth field knowledge to support network evolution and shape technology strategy.Achievements:1. Created the software feature roadmap, negotiated customer requirements, defined test strategy, and acceptance milestones. Delivered commercial traffic processing for the world's first Cloud-based Ericsson RAN edge compute.2. Accelerated the 5G modernization by leveraging customer installed base knowledge and data analytics. Created a solution for RAN compute, increasing capacity by 100% and simplifying 100+ configurations to two options.3. Drove 5G software improvements that increased download speeds by 30%.4. Uncovered the opportunity of using existing software features to address commercial drone communication, enabling a new service launch 1 year earlier than the initial plan.5. Developed RAN capacity roadmap by using historic data analysis and a deep understanding of customer business plans. Outpaced network growth, delivering capacity on time, and focusing development resources on performance-impacting features.6. Negotiated the introduction of a new generation of RAN compute. Designed, presented, and obtained customer approval, boosting sales over 25k units.7. Collaborated with the ecosystem to test and ensure inter-vendor interoperability of 5G RAN solution. Achieved the commercial launch on time, with the right functionalities, and no end-user impact, defending the current market share.8. Supported roadmap updates, product launches, joint customer press releases, marketing events. Created test setups, led activities, presented content, and hosted customer engagements, accounting for over 80 events, 300+ customer follow-ups, and 50+ deep dive discussions.

Kista, Stockholm, Se

Recruited to elevate customer support, collaborating closely with the Sales Manager and customer personnel. Proactively promoted products and solutions, unlocking the full potential of service sales through a steadfast commitment to ensuring high-quality service delivery.Achievements:1. Strengthened the region's customer technical support by efficiently addressing project issues, ensuring on-time project delivery. Enhanced customer confidence and demonstrated competence; during my tenure, service revenue increased by 5x.2. Increased product sales by establishing a regular cadence of product updates, raising customer awareness of the solution, and collaborating with the account team on add-on sales. Boosted product sales by 26%.3. Innovated upgrade building practices by developing a cabinet power upgrade solution as an alternative to cabinet replacement, resulting in a 40% reduction in installation costs.4. Gained transport market share by creating a DWDM fronthaul winning solution, breaking into a new solution area.

Kista, Stockholm, Se

Selected to play a key role in advancing business growth within the US telco market, I effectively delivered projects, implemented best practices, streamlined processes, and facilitated the onboarding of new hires. As a seasoned professional, I demonstrated expertise in project management, operational efficiency, and contributing to overall team success.Achievements:1. Led network deployment, including creating, enhancing, and maintaining automation solutions. Hired and trained new team members, both internal and outsourced. Repeatedly delivered successful projects with high customer and internal stakeholder satisfaction levels, accumulating over 50k deployments for all major US operators.2. Formulated analytics methodology to assess network capacity and forecast bottlenecks. Generated upgrade recommendations that resulted in additional sales estimated at $3 million.3. Established a strong record of special project delivery, handling projects that required a broad skill set (e.g., IP and RAN or RAN and Core). Turned around at-risk projects and delivered under high pressure on time and cost, achieving a 100% project acceptance rate.

I orchestrated end-to-end solutions, led network implementations, and conducted customer discussions. My responsibilities encompassed cost analysis, technical feasibility (QoS/Security), timeline management, and project scoping. I brought a holistic approach to network planning, ensuring seamless integration and optimal performance.

As a Technical Lead, I defined rules and metrics for network planning and monitoring, conducted microwave links design and feasibility analysis, and served as the customer point of contact for backbone and access network design. With a wealth of experience, I've successfully contributed to several mobile network evolution projects spanning different 3GPP generations (e.g., 2G-3G) across various customers and countries. Additionally, I excelled in network documentation and implementation instructions, as well as transmission equipment dimensioning for pre-sale activities.

As an IP Network Designer specializing in Management Systems for both pre and post-sales activities, I played a pivotal role in producing design documents for implementation. My expertise extended to transmission equipment dimensioning for pre-sale activities, covering a spectrum of technologies including SDH, PDH, and WDM.

As an Installation Engineer specializing in Transmission Equipment, I demonstrated proficiency in leading site visits and creating detailed floor plans and rack allocation diagrams. I consistently delivered accurate estimates for installation materials, contributing to the success of each project.

M.Sc., Electrical Engineering - Telecommunications

Graduate, Electronics Technology

Technician, Electronics Technical Course