• Manage the end-to-end recruitment process to integrate talent into the organization, which includes evaluation of candidate experience, skills, goals, and competencies to determine the best fit for the role and the organization. • Support multi-site recruitment environment by working with the hiring managers and candidates remotely (email, phone, Teams) as well as in person. • Ensure all postings follow consistent practices. • Proactively and creatively source and recruit passive candidates to target strong talent. • Ensure recruitment process complies with BAT policies and federal and state guidelines and proper documentation and record keeping is maintained.• Provide clear and concise reporting to business leaders and HR colleagues for tracking progress in sourcing candidates for current as well as anticipated open roles.• Foster and maintain strong internal relationships with HR colleagues and business leaders.• Integrate and develop recruitment processes to best meet the tactical and strategic needs of the business.

• Offer support to Talent Acquisition Specialists in Americas.• Follow up the recruitment projects in the end process, including activities such as pre-employment checks and relocation.• Use all features of the system as well as other tools such as the different vendors’ platforms.• Manage efficiently the candidates in the system, communicate with line managers & support the background checks and relocation process for each open position.• Weekly reports to stakeholders involved in the recruitment process.• Process improvement of the communications shared with candidates, vendors, line managers, HRBPs, and relevant stakeholders.

• Support and first level resolution in the Inquiry Process for external contacts, employees, managers and HR professionals via phone and email.• Assistance providing appropriate and accurate information and guidance to different stakeholders regarding HR policies, procedures and resources, while making full use of knowledge management tools and portals within the company´s platforms.• Collaboration with the BackOffice teams and HR Business Partners to ensure that all inquiries were completed within the service level agreements.

• One on one and on group informative and advising sessions, follow up on potential customers and active participants.• Quote preparation and logistic organization for the outbound participants (inscriptions, visa procedures, residence permits, requirements collection and pre-departure meetings).• Advisory for relicensing as an Essential Costa Rica brand.

• Payroll accounting for the company, CCSS and INS.• Recruitment process, control and calculation of labor liabilities. • Preparation and reports of cash flow, accounts payable, receivable and petty cash.• Quotes, purchase orders and invoices elaboration.

• Creation and development of flow charts for the end-to-end sales process, according the roads to market.• Support on the Hybrid and Subscription Purchasing Programs platform in Salesforce and Oracle.

• Staff and POP supervisor, schedules organization, and recruitment assistant.• Inventory review, cash reconciliation and waste management, sales metrics track and customer service.• Invoice registration in the ICG Manager tool, supplies transfers and billing process.