IT Project Consultant - Managed IT Services -

*Windows System Administrator in large enterprise environment*SCCM packaging and deployment in corporate environment.*Windows Server Administration*Active Directory Administration*Windows Server in both Physical and virtual environments using failover cluster management*Exchange Server Administration*SCCM*WSUS*Barracuda Firewall System and VPN Administration*Patch and deployment of windows images using both SCCM as well as Landesk*All Windows operating systems to include 10, 8.1, 8, 7, XP*All Windows Server Operating Systems to include Windows Server 2003, 2008r2, 2012r2 Standard / Datacenter*Datacore SAN Storage Solutions*Skype for Business (Lync) telephone administration and management*Strong background in Enterprise size Group Policy creation and delegation.

• Installation/maintenance/administration of physical and virtual servers in a large corporate environment.• Implementation of various network hardware to include Barracuda, Cisco, Dell SonicWALL NSA3600, HP• Security & Backup expert -Symantec Endpoint Protection, IBM VSOC, Altiris, Symantec Backup Exec etc.• Server/software installation, configuration & upgrading• Database Design & Management• Meeting & updating vendors for hardware & software licensing. • Expert pertaining to SAM Audits requested by Microsoft.• Network Engineering for future developments & accessibility.• Basic Java, RUBY, Python language basics to resolve software issues and create scripts.• USMT, SCCM, other areas of migration used for transition of end users in domain environment.• IT Staff and endpoint users’ productivity improvements to include creation & design of helpdesk software.• Workflow planning and Disaster Recovery solution implementation• Project Management to include Ticket System, Network Design and Security• HTTPS, LAN, VLAN, IEEE, Wi-Fi, P2P, NAS, SAN, DAS, Proxy, VPN, NOC, DHCP, Addressing, etc.• Creation of training materials and documentation for IT staff, management, and end users.• Project planning for future growth and development.• Active Directory Administration from Active directory installation and user creation to design.• Business PBX telephone systems – Avaya, Toshiba• Active directory design and administration.• Problem solving & resolution expert in all aspects of hardware and software.• Hardware and Software engineering to optimize performance in an IT environment.• Remote Desktop support and administration.• Exchange 2013, 2010,2003 (Migration from Exchange 2010 to 2013)

• Migration Project for the City of Detroit 2400+ End User migrations to include Fire departments, police departments, municipal buildings, as well as other various Detroit agencies around Metro Detroit.• Tested and implemented new technology-based global projects such as USMT 4 and various migration scripts.• Assist in the development of new computer migration's using Local to Domain PCTransfer.• Very strong server hardware build/repair/ modification with emphasis on system performance.

• Maintained 1200 remote and local Desktop Users, PC’s, Thin Clients, and Printers for Fermi 2 Nuclear Power Plant• VMware and Hyper-V server Administration and maintenance. • Active Directory group policy and user creation experience pertinent to both VMs as well as physical server. • Active Directory end user creation and remote administration. • Backup Executive administration and maintenence. • Very strong server hardware build/repair/ modification with emphasis on system performance. • NERC cip Background Check Completed for unsupervised access to Nuclear Power Facility and restricted areas.• Updated, Migrated, & Deployed Windows 7 Operating Systems using among other things, Altiris 7.1, 7.5, 6• Full service of all Dell related computers, laptops, servers, switches, etc.• Exchange Administration – Creating new mailbox’s for end users as well as monitoring incoming and outgoing mail in order to optimize performance.• Maintain and administrate both the Altiris Deployment and Notification Servers, and management of the computer images that are deployed. • Solely responsible for developing new Windows XP and Windows 7 images to be deployed. (XP used on older systems with software that was not able to be transitioned)• Used P2V to move from a physical to a Virtual system (Dell PowerEdge Servers)• Deploying all levels of software from Citrix to Photoshop in a large corporate environment.• Remote and physical updates and software administration to end users. • Currently using Altiris Notification Server to deploy Microsoft Windows and Microsoft Office Patches. • I was responsible for testing patches prior to deployment, as well as coordinating follow-up and feedback for all issues.• Key in optimization of system clean up packages (At least one of which is currently being used across DTE Energy Fermi 2 Nuclear Power Facility)

• Updated, Migrated, & Deployed Windows 7 Operating Systems• IBM X-Series and Dell PowerEdge Blade Server Hardware Maintenance & updates• Exchange 2003 & 2008R2 Administration – Creating new mailbox’s for end users as well as monitoring incoming and outgoing mail in order to optimize performance.• Maintain and administrate both the Altiris Deployment and Notification Servers, and management of the computer images that are deployed. • Solely responsible for developing new Windows XP and Windows 7 images to be deployed.• Used P2V to move from a physical to a Virtual system (Dell PowerEdge Servers)• Deploying Office 2010, Adobe Reader, WinZip 9, Java, as well as antivirus software. Software was deployed either through the Altiris Deployment Server.• Create and deploy software packages to end users. • Currently using Altiris Notification Server to deploy Microsoft Windows and Microsoft Office Patches. • I was responsible for testing patches prior to deployment, as well as coordinating follow-up and feedback for all issues.• Assist asset management team by generating reports as well as optimization.• End user instructions created to assist in transition when migrating to new operating systems.• Printer, Scanner, Telephone System (Toshiba), Apple Mac, as well as smart phone end user assistance.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.• Set up equipment for customer use, performing or ensuring proper installation of cables, operating systems, or appropriate software.