• Experience in business development, consistently driving growth through strategic initiatives and effective client relationship management.• Established strong relationships with clients, gaining in-depth knowledge of their products to effectively coach them on safe promotion practices on TikTok.• Successfully identified and leveraged cultural and policy differences to enhance responsible advertising strategies across TikTok's diverse community.• Transformed raw data into compelling narratives and comprehensive reports, driving informed decision-making and strategy development.• Collaborated with global colleagues to create solutions for edge cases, meticulously documenting and sharing insights to improve team performance.• Initiated and managed projects targeting significant challenges, coordinating with program managers and cross-functional teams to measure impact, solve problems, and keep stakeholders updated on progress.• Conducted thorough quantitative and qualitative analysis to make informed recommendations, enhancing the effectiveness of initiatives and their metrics.• Expanded influence by joining and representing the team in international projects, showcasing strong collaboration and leadership skills.• Thrived in a fast-paced environment, successfully navigating across various departments within the organization to ensure the timely and effective completion of tasks.• Conducted in-depth research, account planning, prospecting, and cold calling, effectively managing a large portfolio (over 70 premium clients) of new and existing accounts to drive growth and expand business opportunities.• Proactively provided consultations for future campaigns, minimizing the risk of potential revenue losses through adherence to policies and best practices.

• Engaged in global projects dedicated to optimizing processes and elevating service quality, actively contributing to the overall enhancement of both our services and the sales team's clients.• Led the onboarding and development of new team members, imparting comprehensive knowledge of processes and products through effective training methodologies.• Developed and implemented an innovative coaching plan, leading efforts to coach low performers and enhance their operational performance and skill development.• Conducted daily analyses and calls with member of the team to identify the root causes of underperformance, contributing to the overall improvement of the team's ability to consistently deliver enhanced value and quality to customers.• Played a pivotal role in educating the team on policies, new processes, and projects through training sessions, refreshers, responding to queries, and facilitating meetings and calibrations.• Collaborated with cross-functional teams to foster alignment and optimize processes, leading meetings and calibrations to ensure effective coordination and improvement. • Experienced in serving as a proficient product expert, specializing in advertisement policies, business challenges, and root cause analysis. Successfully engaged EMEA region clients on the platform, leveraging expertise to drive revenue growth through targeted advertisement strategies.• Collaborated closely with the EMEA sales team to optimize customer experiences, guiding campaign alignment with policies and contributing to increased revenue for existing and new clients. • Collaborated with key clients, sales team, and policy team to address complex issues, specializing in effective communication and solution-finding for significant escalations.• Successfully initiated, led and delivered a global project aimed at enhancing communication between our team and the sales team.

• Collaborated with the sales team across different locations including the UK, Ireland, the US, Portugal, and Israel, building strong relationships and sharing relevant information to bridge communication gap. between the sales and policy teams.• Assisted the sales team in adapting their campaigns to comply with policies, resulting in increased revenue for existing and new clients.• Provided proactive premium support to the sales team, minimizing the risk of future rejection and revenue losses.• Collaborated with the policy team to clarify policies and obtain possible exceptions for clients.• Analysed and reported on specific markets, identified gaps caused by a lack of policy understanding, and shared insights on trends to educate the sales team and prevent revenue losses.• Communicated effectively with the quality team, analysing root cause analyses to prevent false rejections and improve policy understanding.• Sought clarification on grey areas and shared feedback from the policy team with the service, sales, and quality assurance teams.• Onboarded and developed new team members, teaching them processes and products through excellent communication and presentation skills.• Initiated and drove a project called Service Team Manual to help the service team with daily tasks and processes, clarifying doubts and improving overall performance.• Conducted second-round interviews for new candidates.• Demonstrated expertise in advertising policies.

• Creation of campaigns on the channels on Social media with experience auction ads, and biddable form of digital advertising buying.• Proficient in creating campaigns on social media channels using auction ads and biddable forms of digital advertising buying.• Skilled in managing the performance of live campaigns by utilizing data and notifications from the system/channels and adjusting campaigns with high CPC/zero pageviews/reach below threshold/wrong budgets from SMB.• Experienced in updating campaigns and adjusting content when ads are disapproved.• Capable of checking if the correct phase of the campaign is running on the channels and monitoring their status changes, as well as other related tasks.• Proven ability to support customer success teams and collaborate effectively with cross-functional teams.

• Providing a visible presence to ensure that all customer requests and queries are responded to promptly and effectively, providing high standard customer service. Customer care rep in a fast-paced workplace.• Provided prompt and effective customer service in a fast-paced workplace, ensuring that all customer requests and queries are responded to promptly and effectively, while maintaining a high standard of service.• Promoted the company’s products and services to customers and processed orders, forms, applications and requests for information, ensuring a smooth customer experience.• Dealt efficiently with questions and objections from customers, directing requests and unresolved issues to other colleagues as necessary.• Maintained up-to-date paper and computer-based files and administrative systems, ensuring accuracy and completeness of data.• Continuously updated knowledge of products, services and policies to provide relevant and accurate information to customers.

• Led the development, implementation and evaluation of policies, systems and processes to ensure the highly effective operation of the school. Ensured coverage of classes and the effective implementation of the curriculum daily.• Provided visionary leadership in developing, implementing, and evaluating policies, systems, and processes to ensure the highly effective operation of the school, while ensuring daily coverage of classes and effective implementation of the curriculum.• Coordinated all arrangements for short-term contract replacements of teaching staff, including induction of staff and communication, demonstrating exceptional organizational and communication skills.• Managed the employment of casual relief teachers within the allocated budget, providing professional assistance, including orientation to school policy and processes, provision, of course, outlines and work, and appropriate resources.• Monitored the implementation of the industrial agreement, and provided regular reports to the leadership team, demonstrating excellent attention to detail and communication skills.• Effectively coordinated the preparation, publication, and communication of the annual school calendar, and ensured its alignment with the term meeting grid, while managing special event arrangements such as the end of year activities, student assemblies, etc.• Maintained accurate records of staff absences and extras allocated, and provided regular reports to the Advisory Committee and the leadership team, demonstrating exceptional organizational and analytical skills.• Assumed responsibility for communication with staff on all matters related to school coordination and organization, demonstrating strong leadership, communication, and interpersonal skills.

• Delivered comprehensive lessons to facilitate learning through the use of visual and audio aids.• Promoted interactive learning by providing individualized instruction to each student.• Created and distributed educational content to support students' learning needs.• Conducted regular assessments and recorded students' progress, providing feedback and grades.• Collaborated with other teachers, parents, and participated in regular meetings to discuss student progress and plan curricular activities.• Observation of students' behaviour and psyche to identify potential concerns and report suspicions.• Developed professional skills and knowledge by attending seminars and conferences to enhance teaching capabilities.

• Utilized solid arguments to sell products and services to prospective clients, demonstrating persuasive communication and sales skills.• Conducted cost-benefit analyses of existing and potential clients, showcasing excellent analytical and problem-solving abilities.• Maintained positive business relationships to ensure future sales, displaying strong customer service and relationship-building skills.• Identified appropriate prospects, set appointments, made effective qualifying sales calls, and managed the sales cycle to close new business in all service categories offered, demonstrating exceptional organizational and time-management skills.• Achieved sales goals by assessing current client needs and following a defined selling process with potential buyers, demonstrating strong sales acumen and meeting targets.