-Lead an exceptional Policy Services Team of industry experts in day-to-day operations and projects-Participate/ attend industry meetings, discussions, trainings on companies' behalf-Facilitate/ coordinate/ submit company feedback/comments on industry updates, changes, new products-Communicate industry changes to agents and staff-Oversee agent and insured communications regarding industry updates/changes/new products-Assist with managing/ submitting SRA and LPRA Plan of Operations -Foster & facilitate collaborative organizational industry changes via internal Change Review Board-Analyze/ interpret/ provide data to assist business in decision making/ planning-Manage internal SharePoint site and maintain business resources/ training materials -Provide support/ training to and collaborate with various business units-Assist with error resolution -Enterprise planning and management

-Managed a team of World-Class Technical Resolution Specialists in day-to-day operations and projects at the national level during a merger/acquisition -Participate/Attend industry meetings, discussions, trainings on companies' behalf-Communicate industry changes to agents and staff-Oversee agent and insured communications regarding industry updates/changes/new products-Facilitate/Coordinate/Submit company feedback/comments on industry updates, changes, new products-Coordinate with/advise IT staff to implement policy software changes requested by the business and end users-Provide systemic support by directing IT resources appropriate to the company's strategic interests-Seek and receive input from business and staff for end-user improvements-UAT Support -Develop, facilitate, moderate training and/or training resources/materials as needed-Enterprise planning and management

-Lead an Exceptional Policy Services Team of Industry Experts in day-to-day operations and projects-Participate/Attend industry meetings, discussions, trainings on companies' behalf-Facilitate/Coordinate/Submit company feedback/comments on industry updates, changes, new products-Communicate industry changes to agents and staff-Oversee agent and insured communications regarding industry updates/changes/new products-Enterprise planning and management

-Review RMA policy changes for impact to internal processes and software systems-Communicate RMA policy change impact to business-Coordinate with/advise IT staff to implement policy software changes requested by the business-Provide systemic support by directing IT resources appropriate to the company's strategic interests -Seek and receive input from business and staff for end-user improvements-Monitor and correct RMA systemic errors due to software programming-Oversee agent and insured communications regarding industry updates/changes/new products-Supervised Regional Analyst team members in supporting regional operations-UAT Support -Enterprise planning and management

-Liaison between business units and IT-Manage system software enhancements and bugs-Review/ approve business cases and requirements-Participate/ facilitate business process modeling and research efforts for programming-Provide software system support by researching errors, issues and programming needs for assigned business units-UAT Support

-Managed Campus Help Desk-Classroom Technology Support-Audio-visual Setups-Remote Support-Training

Served in partnership with the District's Leadership team to provide job-embedded and on-going professional development to integrate technology into the instructional setting.-Monthly rotation to schools with group training's and follow up coaching-Troubleshooting computers, iPads, copiers/printers, network issues, interactive white boards and peripherals-Remote Support via DameWare, mRemote, Remote Desktop Connection-Interact with students, staff and faculty to resolve issues and provide training/solutions-Provide custom training