Daniel Fuentes Email & Phone Number

Santiago, Chile

Reports directly to the Directors on the transformational management of 84 corporate and technological processes of a Payment Processor Company in the design, analysis, implementation and certification of business processes using BPM, ITIL, COBIT, ISO and LEAN PROCESS BELT methodologies, leading an international and multidisciplinary team.

Santiago Province, Chile

Manages consultancy business with clients to improve processes, projects and IT services to companies supporting their digital transformation, boosting sales and reducing operational costs, in the design and implementation of B2B and B2C eCommerce based on Java and PHP, customized software development for web application in Ruby, HTML, JavaScript, PostgreSQL and MySQL, and the developing user stories, functional design, process architecture with BPM methodology, and user experience (UX) of MVP… Show more Manages consultancy business with clients to improve processes, projects and IT services to companies supporting their digital transformation, boosting sales and reducing operational costs, in the design and implementation of B2B and B2C eCommerce based on Java and PHP, customized software development for web application in Ruby, HTML, JavaScript, PostgreSQL and MySQL, and the developing user stories, functional design, process architecture with BPM methodology, and user experience (UX) of MVP for Startup. Show less

Santiago Province, Chile

Managed integrally corporate transformation processes for a company of hospitality and tourism sector since the hotel business diagnostic, their strategies definitions, and the operational and financial structures of the client, establishing working hypotheses to identify, quantify and develop an initiatives plan for optimizing financial structures through Turnaround & Restructuring, working directly with C-level & Steering Committee teams.

Santiago Province, Chile

Reported directly to management on progress in defining and executing Gartner's ITScore strategic plan with the focus on processes, business, people and technology, managed a cross-functional team of 80 engineers from areas: help desk, application support, IT development, business intelligence, and engineering, set up cells of IT specialists through agile methodologies such as scrum and kanban, and BPM methodology, ensured and improved the operational continuity of the business, reducing SLA… Show more Reported directly to management on progress in defining and executing Gartner's ITScore strategic plan with the focus on processes, business, people and technology, managed a cross-functional team of 80 engineers from areas: help desk, application support, IT development, business intelligence, and engineering, set up cells of IT specialists through agile methodologies such as scrum and kanban, and BPM methodology, ensured and improved the operational continuity of the business, reducing SLA incidents responses through the design of the service catalog and improving processes of IT banking operations. Show less

Santiago Province, Chile

Implemented a Service Management Office (SMO) that promoted change management for Bank's Digital Transformation, that allowed improving service continuity by implementing COBIT government and ITIL framework, and an ITSM ticket management system that allowed to increase the level of user satisfaction, reducing deploy times and gaining economic efficiency in infrastructure.

Santiago Province, Chile

Reported directly to Divisional Management IT Services and Data Center of execution of IT Governance strategic plan to improve the "Time to Service" leading a cross-section team of engineers and suppliers under the PMBOK methodology (PMI) to guarantee business continuity and correct "End to End" delivery of IT Services and Cloud Computing, participating in the architecture and design of FlexPod solutions, redefining IaaS services implementation processes with BPM and ITIL methodology, and… Show more Reported directly to Divisional Management IT Services and Data Center of execution of IT Governance strategic plan to improve the "Time to Service" leading a cross-section team of engineers and suppliers under the PMBOK methodology (PMI) to guarantee business continuity and correct "End to End" delivery of IT Services and Cloud Computing, participating in the architecture and design of FlexPod solutions, redefining IaaS services implementation processes with BPM and ITIL methodology, and increasing revenues through commercial prospection with corporate clients. Show less

Santiago Province, Chile

Managed a portfolio of contracts of corporate clients of Data Center and IT Services from various industries such as banking, education, energy, mining, retail and vineyard, facilitating communication between clients and cross-functional areas of Entel (commercial, product, engineering, projects, processes, datacenter) to deploy IT services such as operating systems, database, virtualization, storage, backup, networks, security, SAP and DRP platforms, improving implementation times and… Show more Managed a portfolio of contracts of corporate clients of Data Center and IT Services from various industries such as banking, education, energy, mining, retail and vineyard, facilitating communication between clients and cross-functional areas of Entel (commercial, product, engineering, projects, processes, datacenter) to deploy IT services such as operating systems, database, virtualization, storage, backup, networks, security, SAP and DRP platforms, improving implementation times and increasing clients satisfaction. Show less

Concepción Province, Chile

Responsible of Biomarkers Laboratory of the Unit of Aquatic Systems (EULA-Chile: Environmental Sciences Center), led multidisciplinary teams providing advice in System Environmental Impact Assessment DS95/01, and developing Marine and Limnological Environmental Projects.Environmental consulting in subjects related to RILES, dioxins and furans, malachite green, and persistent organic pollutants (POPs) from Pulp Mill (CMPC) and Aquaculture (SalmonChile) industries, through… Show more Responsible of Biomarkers Laboratory of the Unit of Aquatic Systems (EULA-Chile: Environmental Sciences Center), led multidisciplinary teams providing advice in System Environmental Impact Assessment DS95/01, and developing Marine and Limnological Environmental Projects.Environmental consulting in subjects related to RILES, dioxins and furans, malachite green, and persistent organic pollutants (POPs) from Pulp Mill (CMPC) and Aquaculture (SalmonChile) industries, through biological/biomarkers and chemical analysis for identification of compounds. Show less

Diploma In Innovation And Entrepreneurship

Master'S Degree

High School Diploma

Bachelor'S Degree

Bachelor'S Degree