Focussed on partnering with emerging SaaS providers, helping to scale their GTM teams across EMEA.#1 Largest IT Staffing Firm in the UK

Returned to Recon Solutions, as of July 2020 Recon Solutions merged and re-branded to become Halcyon Knights QLD. Halcyon Knights is a highly successful award-winning national agency covering Melbourne, Sydney, Canberra, New Zealand, Singapore and Brisbane.I was tasked with maintaining and growing a high performing permanent recruitment desk across the technology sector in Brisbane.

After joining Data#3, I was exposed to much higher volume of recruitment, both contract and permanent engagements. This allowed me to adapt a dynamic skillset and approach for quicker turnaround on selection with proactive ways to pool candidates within the market.This was exploring the Brisbane technology sector, recruiting for positions within both corporate organisations and the Queensland public sector.

Recon Solutions is a specialist Recruitment firm with a primary focus on the Information & Communication Technology industry. I was the sole Recruitment Resourcer working across the entire permanent recruitment division, talent searching for broad range of IT positions which consisted of:IT Manager | Network & Systems Administration | Helpdesk SupportDatabase Administrator | Database Developer |BI Developer | Data AnalystSoftware Developer | Web Developer | Digital Developer | Test AnalystProject Manager | Program Manager| Business & Systems AnalystsSolution Architect | Enterprise Architect

Monitoring, reporting and maintenance of primary key systems:- Email & Domain Users (Outlook, Exchange Server, Active Directory)- Internet Filtering (Proxy, Firewall)- Printing (Domain Printers)- Disaster recovery procedures- Asset Management- Server & Backup Monitoring • Providing Level 1/2 desktop support to 100+ users and workstations• Operating on Windows 7,Windows Server 2008 and 2012 R2• High level support on Mac platform and OSX Server (30+ machines)• Level 1 network support (Cisco, HP)• Supporting users over 3 sites (Brisbane, Springwood, Melbourne)• Owning and Building the Knowledge Base (Dell KACE)• Assist in the ongoing development of the clubs internal websites.• In charge of managing Assets register (Dell KACE)• Active Directory and Exchange administration• Avaya phone system administration (Brisbane site)• NEC phone system administration (Springwood site)• Conduct and document Hardware and Software audits• Coordinate system updates and replacement of superseded versions• Assist IT Manager in key projects and sourcing of quotations• Communicate and scheduled maintenance/systems changes to staff members• On call Support for media and IT equipment on match days and after hours• Assist in LAB testing and software rollouts• Management across all mobility (iPad, IPhone)• Management and rollout of leased hardware• Server room and rack configurations• Installing switches, patch panels, servers, UPS systems, network wall plates

Providing level 1 technical support for major clients:* Virgin Australia * Mulpha Subsidiary * FKP * Vita Group * Artius- Documenting all application troubleshooting procedures- 50+ technical/mission-critical calls daily and consistently met high service standards- Escalating and documenting issues as they arise with network support staff and other support groups- Tracked user calls for resolution and escalation through Remedy, ITSM, LANDesk and VSM- Administer accounts using Microsoft server tools (ADS) Active Directory and Exchange- Support MS Office Suite related issues- Wireless Connectivity support and configuration- Manage Citrix Applications- Managing customer expectations by ensuring applications are supported to agreed service levels- Educated user on environment and new Hardware - Remote Support via VNC Software- Managing and Support network printers- Server Backup Monitoring

- Supervising junior technicians and trainees in the technical support department- Computer troubleshooting and repairs (Software, Hardware)- Building custom computers- Stripping Laptops and Desktops- Preparing new computers for retail sale- Hardware & software customisation and installation- Refurbishing Ex Government Computers- Customer Service involving retail and Business to Business transactions- Creating quotes for customers and businesses- Preparing purchase orders- MYOB Invoicing and reporting